El Templete附近酒店

酒店因為5層有一間海明威舊居而出名，每天都有遊客來參觀，位置在老城步行街，所以需要步行一段進入酒店，早餐是固定餐，有什麼上什麼，人多了就忙不過來，坐半個小時都吃不上東西，着急出門的就提前來。

設施雖然簡潔，但我想在古巴是算不錯的了。酒店衞生很乾凈，環境很好，地理位置不錯，在老城區兵器廣場附近，一出來就看到海，逛老城方便。服務十分好，工作人員很有禮貌。早餐很豐盛，出乎意外的好。

房間設施中規中矩（大家可以對標國內三星），衞生可以，早餐一般。從前台禮賓服務到清潔人員安保，整體來講都很滿意。自己家有發電機，遇到颱風停電不用擔心。感覺憲法廣場這一圈類似上海外灘，基本都是歐美客和酒店飯店，晚上看不到流浪漢。想要熱鬧也可以住凱賓斯基和park酒店那一圈。

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.

房間裡沒有可以為手機充電的插座，也沒有轉接器，可以在前台充電。 按照說明，Wi-Fi 只提供了 1 小時，但即便如此我也無法連線。 不提供迎賓飲料。當我下樓詢問適配器時，我看到其他客人都受到了食物的招待，現在我的心裡有一個洞。 房間沒有窗戶，但有兩間浴室。 位置很好，步行即可到達舊城區所有景點。 房間裡有螞蟻。

除了地理位置，和大堂上網卡便宜外，實在是沒其他的亮點。訂的是四星級酒店房間，但是前台/餐廳與三星的是一個。 前台接待（男，中年）看上去熟練專業，但表面的溫和中帶着明顯的傲慢。不知是否咱國人之前有不雅的舉動讓他瞧不上？ 剛到酒店前台時，被告知找不到我名下的預訂。。給他看入住Voucher, 結果人家看都不看，也不問訂單號，衹是讓你等。。聯繫攜程，網絡不好，客服聯繫不上。半個小時后，再問。才說訂單有了。人就在他面前等着，查到了他也不說。 房間硬件的問題，如其他網評上說的，不再重複。總之，不會推薦給朋友來住的。

酒店位置絕佳，早餐餐廳view很不錯，房間設施陳舊，沒有wifi，衹有大廳有，5cuc5小時上網卡，酒店的露天bar很棒，有歌舞助興，雞腿飯很給力。門口有正規的taxi，我們定的清晨5點的車，司機很早就在等了，也沒有加錢，25cuc到機場

打卡凱賓斯基，首先位置一絕，在國會大廈的斜對面，然後頂樓的bar真的很贊，坐在這裏就可以看到 Centro Habana以及La Habana Vieja的全景，還有一個頂樓的游泳池，甚至連電梯都是觀光電梯，是拍照打卡的好去處。總的來説體驗還是很OK的，可以在這裏喝雞尾酒，欣賞哈瓦那城區的風景。