哈瓦那大教堂附近的哈瓦那酒店

Having booked our anniversary experience and chosen Cuba as our choice of destination from our bucket list, we were SO thrilled to have picked MYSTIQUE REGIS Boutique Hotel by Royalton as our preferred choice of stay. This beautiful newly refurbished boutique hotel in the heart of Old Havana was perfectly located with access to all key tourist and local sights, vintage car experiences, eateries and of course a comfortable and super clean rooms to come back to after a long day of sightseeing! Beautiful rooftop for sunrise brekkie to provide you with awesome City views! This is a must for daily starts.. Now most importantly the Welcoming staff were the epitome of Cuban hospitality. Always there to help and guide no matter how small or big the problem like booking taxis, site seeing, restaurant recommendations and moreover endlessly trying to help us communicate with the lost and found airport people who lost our luggage sadly! But that’s another story! Big shout out and THANK YOU to the Mystique Team Kim, Arianna, the marketing butler team and all the lovely reception ladies and bell gentlemen! MUCHO GRACIAS for making our stay a welcoming, relaxing and warm 1st time vacation in your fascinating, fun and fabulous Havannah City! Keep Well! Best Wishes Segun & Lucy THOMPSON

2023年4月在古巴度假。在這家酒店訂了一晚10.5米。旅途中,需要將預訂日期改爲一天(非常想去特洛皮卡納的卡巴拉秀)。三天旅行服務承諾24小時內解決問題。是否可以更改預訂日期,我們不得不在所需的日期預訂第二晚。這張預訂的費用爲11.5tr.價格差減爲匯率波動。定居時,發現第一晚只爲一個人支付,雖然預訂時有兩個人出租。第二晚預訂爲兩個人。第一晚需要加85歐元。總之,這個服務Trip.com不建議使用。現在關於酒店:對於俄羅斯人來說,巨大的減去是不可能使用現金的。整個酒店只用卡。俄羅斯卡片自然不起作用,世界支付系統剛剛開始在古巴實施。因此我們無法使用餐廳、酒吧、游泳池。總的來說,古巴的酒店不錯,唯一一個大大地困擾了的。完全是, 有一根子在地板上.

著名的景點Acuario Nacional、Solways和Iglesia de Jesus de Miramar均可步行很短距離到達。從酒店到Faro di Capo d’Orlando遊覽很方便，331 Art Space和Cuban Spirits也均在附近。酒店提供的休閑設施，旨在為旅客營造多姿多彩、奢華完美的住宿體驗。

有個年紀比較大的女前台務極差，當客人詢問問題時，愛答不理。諮詢WiFi問題，不給解決方案，當客人說能否購買時，才回答能購買。但當顧客掏錢購買時，卻又說買不了，需要等。在後麪顧客多次詢問WiFi能否購買的期間，趁着語言不通，忽悠顧客索要小費。而且在房間無法使用WiFi，衹能在大廳使用。WiFi按小時收費。房間沒有熱水，無法洗熱水澡。

地點就在舊城區，走路可以逛完全部都舊城，WiFi有提供速度不錯，但是要常常重新連線，最多給五個小時超過了要再次要求儲值，計程車可以達到旁邊的巷弄

Excellent stay in this hotel, excellent food, the treatment of all the staff the same in the restaurant as in the bar, in folder, very attentive security and the service was great, I remember some names like: Elizabeth, Amanda, Arocha, Cristina, Edgar, Yoan, Daylen, Nancy, etc. in order it would be to name everyone in the hotel. Sr Coto

著名的景點龍碧勇伯爵府、阿爾克斯侯爵府和教堂廣場均可步行很短距離到達。酒店提供的休閑設施，旨在為旅客營造多姿多彩、奢華完美的住宿體驗。

酒店很棒,除了我對luhgage存儲處理方式感到失望。我在12月23日退房,並在12月26日離開我的bG在那裏進行返程檢查。前台和保安告訴我,我必須支付日常存儲費用。我付款了,沒有提供收據。最糟糕的是行李寄存處沒有tah回收。如果domeone不小心拿走了我的袋子,那會怎麼樣?我堅持加薪後,我得到了一張手寫的紙條,以表明我的名字。對於一家五星級酒店,你應該更專業地處理這個問題;在我返回時向返回的客戶收取3個 nites 的費用,以儲存一個袋子?我支付後收到收據?以及爲安全而收集 tah?

在該地區觀光很容易，古巴國家美麗藝術博物館、CH Salsa Club和Palacio de Bellas Artes都在酒店附近。酒店提供的體育和休閑設施，旨在為旅客營造多姿多彩的住宿體驗。

We knew what to expect in Cuba, but still, you are not prepared for all. First of all we lost our first night in Cuba because the airline company changed the flight so we arrived second night very late. We got our room and we went to accommodate us. The hotel has some rooms without windows and we got one of that. The smell in the room was so bad (mixture of mold and urine)you couldn't even breathe . Even the bed linen was dirty and smell bad. My partner said he could not sleep there so he went down and speak with the receptionist to give us another room or if nothing available to change the bed linen for that night and after will see. Luckily she gave us another room ( I think one of the best in the hotel) with balcony ( the hotel has only 2 rooms with balcony so we got one of them) The smell still comes from bathroom but after we close the bathroom door was OK and we could keep the balcony door open for fresh air. The bed linen and towels look clean but with a lot of stains out. The breakfast was OK for Cuba, you couldn't expect more than that. Good coffee. The staff is nice and they try to help you. You must pay for Internet each day ( very cheap) but sometimes in the morning was very difficult for them to get a code. ( you need a code for each device ) The fact that they changed our room make our stay in Cuba overall good.