霍克斯黑德旅舍酒店

Stay far away! This place is run by monters and rasist. They turned down a family of four because despite providing them with our names, surnames, address, telefon numers and bank statements of both of us that were accessed with passwords and security details on the phone (that they were keen to look at) my husband did not have a bank card on him! I had, I was fine but the whole Family of 4 was refused (already paid for) one night stay including two children one of which was 8 months old!!!!!! Staff decided it is ok to leave us with no accommodation on a cold and wet October evening. Far away from home we were forced to spend the cold night in the car with the baby with no access to hot water to make baby a milk! We have complaned to the manager many times who really did not care and believes the staff decision to turn all 4 family down including a baby was a great one, did not refund us already paid money and said we could book a stay elsewhere on the night. If we had money to book in a hotel (and short notice) we would not have booked a stay in a hostel for £37! Disgaceful monsters!