海斯縣St. Sophia Orthodox Church附近酒店

Employees are pleasant but seem poorly trained, which has not changed in 3 visits. Am a Platinum Elite IHG Member but this provides ZERO benefits at this hotel, which basically plagues the entire IHG Rewards Program, which is known to over-hype & under-deliver. Parking lot was basically empty when I arrived at 1:45PM in the middle of the week & approached the front desk to ask if it was possibly to check-in 75 minutes before the 3P check-in time? The front desk employee DID NOT ask my name or made NO inquiry about my reservation, type of room OR any IHG Rewards status. This employee could have been offering the exact same welcome to someone wandering into an IHG property for the very 1st time Worldwide, rather than a Platinum Elite Member with 2 million points. He could have cared less & this is a hallmark of the IHG Rewards Program overall. He looked up from his telephone & simply replied: ”There are no rooms available & check-in is not until 3P” & he then looked back down at his phone. Interaction completed. Love it when unconcerned & totally uninformed hotel front desk employees respond in this manner. It is the same as telling a guest that there is not a single room in the property available NOW, but in 60, 90 or 120 minutes, EVERY ROOM in the property will suddenly become available at the SAME time. Nonsensical at best. Many of the chairs in the breakfast room were so stained we would not sit in them, as was the heavily stained chaise lounge in the room. Housekeeping overall was acceptable this time, & the employees overseeing the breakfast room are a vast improvement compared to previous visits. Other than the older front desk gentleman who does not realize that IHG Platinum Elite status INCLUDES ”early check-in & late check-out”, all other front desk employees were quite pleasant & helpful. Platinum Elite states also supposedly includes ”complimentary room upgrades”, but 90+++% of IHG properties are either totally unaware of this part of the program or are directed to simply ignore it. Do not remember the last time I received a FACTUAL room upgrade at ANY IHG property Worldwide, so this property was no exception.

我們住了幾天,很喜歡房間,一切都很乾淨,非常好,只有一件事欠缺,那就是早餐。如果沒有馬上到,總是剩的很少,我們總是早起。有些日子,雞蛋很多,但幾乎沒有培根或香腸。這是非常零星的。我們最終在酒店外面撿早餐。工作人員(前台人員和清潔人員負責人)都很好,樂於助人!

A suite is a ”group of rooms occupied as a unit”, according to both my experience with hotels, as well as just looking at the standard definition of the word itself in the dictionary. This was the expectation which I took into this booking for myself, my wife, and our toddler. Typically, we rent a suite, and have the toddler sleep in the ”living area”, where there can be a door between him and us - mostly because as adults we generally like staying up past his 7:30pm bedtime. Up until this experience, this has worked well in about half a dozen properties. Here, the ”Suite” is a part of the overall room with no separation. The suite is what I would consider a standard hotel room with a divider of a minor frame between the spaces. No door, curtain, or anything else between the two. Hence, for the following I will use ”room” as despite my booking and the hotel title, I did not stay in a ”suite” We checked in at 11:00pm, which left ample time for the hotel to prepare our room. Despite this, the room was not that clean, including leftovers from a prior guest in the fridge and microwave. The bathroom had hairs in the sink, and the floor was a bit unclean as well. We were tired and didn't bother with it until the next day. The staff was very, very, nice and helpful. The room's condition was addressed the next morning. However nice the staff, they have been set up to fail by their hotel. The bed itself was very worn out and uncomfortable. Further, the fitted sheets were so worn that the elastic was not really stretchy anymore, and would pop off the bed several times each night. Couple the above with the fact that the smoke alarm for the room flashed bright green above the bed all night, and it quickly became apparent that a restful night was not going to happen. It was such a bad experience that on the second night, i used the hotel wifi to download the AirBNB app to find a last minute place to stay - but unfortunately, came up empty in my search. Aside from the room (which is, of course the most important thing), I will say the property itself was very clean, the breakfast was good, and we felt the location was great. However, the main expectation is a room which fits the bill, and this one failed to deliver.

The most awful, disgusted, unpleasant stay in my life. The pictures do not represent the reality. This place is very dirty, nasty, smelly. The only place that little bit nicer is the lobby. The whole way carpet is dirty, smells, has moisture. As you come into the room smells very nasty, no clean air, the sofas are dirty the furniture is old. Windows don’t even open a half inch to get fresh air in the room. Overall experience very disgusted. The towels are very old thin almost tearing apart. I would not recommend this to anyone. For the price they charge is a rip off. -0 as a grade most awful experience of my life.

Very friendly staff Manager, Maria, was very helpful with travel plan changes Very well located, close to I-35 Convenient with easy access to south Austin 10 minute drive to San Marcos outlet mall

The hotel charged me the inflated weekend daily rate of $80 for one night instead of the $346 weekly rate I requested. The management flunky at the front desk agreed to apply the $80 to the $346 weekly rate after giving me significant grief over their mistake. When we discovered a week later that she had not applied the credit correctly, we called to inquire about it. She continually intertupted and became belligerent before hanging up on me - twice. She also refused to give her name. This has to be the most disgusting example of unprofessionalism I have ever witnessed from a hotel chain ever