赫勒拿萬豪萬楓酒店(Fairfield Inn & Suites Helena)

People working there were very nice. The vanity light over the mirror was too dim and I couldnt see to put my makeup on. We always stay at a Marriot and the lighting everywhere else is great. The toilet was too low to the ground, perfect for kids though. The bathtub had mildew around it and the tub was very slow to drain, nothing worse then standing in water up to your ankles. We shared with the maintenance guy and he was very concerned and I am sure he fixed that. The beds were perfect and it was very quiet. The people working at the hotel were all so nice it made up for the other things.

Very disappointed. The in-room Keurig coffee maker did not work. The front desk was notified but nothing was done. On the second day the TV broke down. Since this was a Saturday, the front desk said that it would not be repaired until Monday. I guess that if anything breaks it is just ignored. There are better hotels in the area with a more attentive staff and a better system to repair things.

We booked the room to use the pool while driving from one park to another. The pool felt like an ice bath! Needless to say we didn’t use it. We were told that there was something wrong with it. The manager let us know that it met health code standards. Unfortunately for my kid they could not use the pool due to it be too cold. Also, the overall cleanliness of the hallways was poor. There was a used Q-tip on the floor. The front desk person was very nice checking in. Overall not worth the price.

I had a medical situation and was unable to spend. I contacted the hotel. They would not cancel my reservation or let me change my reservation to another night. Then they billed me out $30 more that my reservation was for.

We checked in at 5. Right away told the pool and hot tub out of order. Would we be getting a discount? Abruptly told NO because we reserved through a 3rd party. This is not the first time this has happened. So we are not going to use ******* anymore as the hotels use it as their excuse for anything. They had plenty of time to email us to inform about the lack of facilities. And the outrageous cost!!! $290 for one night. Helena is a two horse cowboy town, not New York City. The 5 or 6 larger chains who had reasonable rates around $150/night have gotten together and are now charging $250-350 per night using inflation and the pandemic as their excuse. Add on another $25-50 to have refundable. And the basic rooms have not changed… 2 queen beds and a tv. Well in the bathroom they have rolled up the bathtub safety pad and tied a ribbon around it. Whoopie! Maybe they are serving caviar for breakfast Helena is the only quite isolated midway point from Canada to Salt Lake City. There are a few very low budget hotels here but they are really terrible. Solution….there are alternate routes from Canada to Las Vegas and we are tired of being held hostage by these greedy Helena hotels. And PS no cookies as advertised. All gone when we checked in although only 2 cars in parking lot. Attendant say he/she was just about cook some more. Never saw anymore.

The staff was extremely nice and accommodating. Unfortunately the wifi was down, and had been for weeks. This made checking in a much longer process. There were problems with our room keys, and the staff had to come up and issue new ones.

Staff is very friendly. Very welcoming with cookies and coffee and tea. Some of the amenities were not available such as hot tub/pool but that is not a big issue. 3rd floor ice machine was down, the staff was friendly to let us know the 2nd floor ice machine is available. Overall, i enjoyed my stay and would stay again!

We called the hotel and they said they were all booked so we booked that same hotel on **********. Thanks ********** Check in was smooth and we had a good nights sleep

Location was great for our purpose. Restaurant was walking distance. Continental breakfast was good. All interactions with staff was hreat.