第二之家華麗肯皮中心出租公寓 - 附三温暖烤箱及陽台

チェックイン時間外に到着したので、部屋の使い方や建物の入り口の説明などが一切なく、まず、エントランスが見つけづらかった。 wifiのパスワードも、サウナ付きだったが、サウナのスイッチや設定の説明など、基本的な案内がまったくなかった。 問い合わせしても、返信をオフィスが開く時間まで待たなければならなかった。 外出の際、カギを部屋に置いて出てしまったため、緊急連絡先に電話したところ、4時間後のオフィスが開く時間まで待てと言われた。それでは緊急連絡先の意味がないし、その日は出発日で、フライトの予約もあったのに、電話を一方的に切られた。その後2回電話したが、留守電対応になった。ひどい対応としか言いようがない。 このことはオフィススタッフには伝え済みで謝罪されているが、ここへの滞在はおすすめできない。

I have stayed in Hilton Hotels, Ritz Carlton, backpackers, etc...This is NOT A DELUXE APARTMENT! First timer renting a property and very disappointed. Just walking in the small bench was dirty, kitchen was dirty, bathroom dirty even with hairs on the toilet!!! Freezer door not closing properly and kept opening. Refrigerator DIRTY!! TV is very small and at the level of my knee. bunch of disorganized cables with dust all over. Dirty cushions. There is a gap in th bottom of the shower door and it does not shut properly so there is water every where after the shower. I had to check out and went to the hotel Solo Sokos Hotel Torni. It's like 2 blocks away with nice people working there and CLEAN!! Similar price and better location (2 blocks closer to the Market square, railroad, etc). I emailed 2nd homes on Friday 5th and told them I was not comfortable there. They reply asking the reasons why, which I explained. I asked for the process for a refund and checkout. Was asked to leave the key in the apartment and the case would be reviewed by management on Monday 8th. I emailed on Wednesday 10th asking for an update. FINALLY GOT AN UPDATE TODAY ON THE 16TH telling me no REFUND POSSIBLE BECAUSE THEY COULD HAVE ACCOMMODATED ME IN A DIFFERENT APARTMENT!! So why this option was NOT presented AT ALL from the beginning??? CUSTOMER SERVICE 0 STARS... NO ATTEMPT WHATSOEVER TO SOLVE THE ISSUE until it's too late. THEY JUST WANT YOUR MONEY and DO NOT CARE ABOUT THEIR CUSTOMERS.