The hotel is actually nicer than I thought. Our 1st night was a disaster (staff issues) my shower got flooded and the safe box wasn't open for us to use it, I called front desk, they send "maintenance guy" who took forever to come, obviously had no clue and came smelling like was just coming back from his "**** Brake". Maintenance guy suggested re-doing the whole shower area and has no access to safe or software to re-set. He offered to come back with more towels to clean the flooded area but never did. Front desk girl, was unable to switch me to another room, she actually wanted me to move to a smaller unit and next day to move to a similar (moving all your stuff twice). The next day front desk saved the trip, Ximena was very kind and understanding, got me a very similar room and made the whole thing easier, Gloria at their restaurant was a pleasure to deal with 2 days in a row for breakfast (she is amazing)...overall due to staff shortage, hotel closed 1 of the pools during day time and the beach was inaccessible due to bunch of debris from the previous rain.
翻譯