拉斯維加斯南聖玫瑰大道貝斯特韋斯特優質酒店(Best Western Plus Las Vegas South Henderson)

After a ten hour drive with three kids and prepaying for our room our room ahead of time, our room was given to another customer before we arrived. Only one person was working the front desk at check-in time. Our phone rang twice in the middle of the night and our alarm went off at 5:00.

Bathroom sink drain stopper was loose in the drain hole. Lifted straight up only to reveal a filthy/crud covered stopper. Totally unsanitary. Minimum use of the bathroom after that. too much mechanical noise at night? Unsure of source. Will not stay there again.

The hotel messed everything up so bad, there isn't enough space on her to type everything in. This was an absolutely horrific experience with a dump of a hotel. I WILL NEVER stay at Best Western again. The incompetency was just next level.

Place smelled of pet urine. It rained this weekend (Labor Day weekend) and the hotel had water dripping from the ceilings. However, Front desk staff was sweet and accommodating

The jacuzzi tub had a black oily film when I ran it, 3 times and it was still dirty. The thermostat in the bedroom didn’t work and I sweat through the night. Staff wasn’t helpful as I was there for 1 night

This hotel should be a 2.5/5 rating, not 4.5! And it was NOT a cheap place to stay. The first room, before we changed, smelled like a litter box. So gross! Entry, elevators, hallways and bathrooms were dirty… with crumbs of food, garbages overflowing and hair on floor mats. Then… we had two dogs next door that barked all night long. When staff was told, they informed me there was nothing they could do because it was a ‘pre-paid’ room … thru *******. Ugh!,

I requested an upgrade before my arrival and was told it was approved for room with balcony. Checked in and didn't happen. Front desk said they would switch me next day never happened. Checked out was told never charged for upgrade but was charged after I checked out of hotel.

Ran down rooms, noisy at night on lower floors facing pub next door. kitchen in room dirty food left in our refrigerator.