拉斯維加斯-亨德森浩楓温德姆公寓(Hawthorn Suites by Wyndham Las Vegas/Henderson)

The hotel had an odd smell and the room we had, 125, had a different odd smell. The bathroom didn't have a fan so there was mold on the ceiling. Everything in the hotel was really beat up and we were uncomfortable enough to look for bed bugs. The beds were comfortable and clean, but the linens were in also beat up and a little stained. The description of the room was two queens, it had two fulls. The staff were friendly and helpful but the facilities needs a major update and renovation.

The front desk person was horrible. I reserved this room for my daughter and her two friends along with my ex-wife who took them to a lacrosse tournament nearby. They had to drive up from San Diego after school/work on Friday and arrived at 1am and then the clerk wouldn't apply the credit card I used to book the room. My daughter had to call me at 130am to wake me up to pay and he STILL wouldn't take my credit card. My ex had to use $500 in cash to pay when that was for food/gas and expenses. Terrible!!!

The only thing I like is the free breakfast but the dinning area is very small and a bit dirty also the first room that we stay the bathroom is dirty and the tub is making noise and the faucet in the sink is not working properly. They move us to another room the next day but it’s the same the whole place is outdated

This was the worst hotel stay of my life! WiFi was worthless; my room land line phone was broken, my electronic access key needed to be ‘rekeyed’ several times, my room cleaning was neglected 3 out of 5 days, at times hot breakfast items were unavailable, hotel night manager turned and walked away without saying a word when I asked for help, leaving night clerk to fumble around, elevator needs maintenance, neighborhood is non existent & next to a large gas station.

. Grounds were filthy.closed pool. Dirty workout room carpet needs cleaned or replaced. Charged pet fee without tell us the fee would be extra. I pickup poop everytime. and our pets are extremely trained and housebroken. I walk great distance with them to urinate and poop.

We could hear people running back and forth upstairs until all hours of the night, both nights. The room had been deep cleaned prior to us due to a smoking group that had pets. The steam cleaning smell was strong and affected my son’s allergies. Parking was a little challenging but not a deal breaker.

When I checked out the room, it appeared that the poilet had been used (wadded up paper and not flushed), and the trash can under the sink contained trash. The rest of the room seemed to be OK, as I checked the bed and the drawers. Customer service was fine and the hot food breakfast was a nice touch.

The hotel was ok, but the third floor smelled horrible. The room was OK, but had to hold our nose from the elevator to the room. Also, breakfast should start at 6, not 6:30.

Did get the room I paid for Then they put me in a room that was being renovated, totally everything was ripped out Then put me in a room that worked and got me through the night.