We booked at harbour house for 3 reasons: 1- To comfortably prepare & dress for a friends wedding 2- To have a romantic get-away without our children 3- To sleep in for the first time in years ALL 3 WERE A FAILURE! 😡 I pre-arranged an early check in at 12:00 with the manager a full week prior to our stay, the manager confirmed my request at an additional fee to be paid upon arrival, which I agreed. Upon arrival at 12:15 NOTHING was arranged. After showing the front desk the email correspondence & confirmation we were swiftly escorted 100m up the road to a backpackers to utilise their communal ablutions as changing facilities. The backpackers were kind enough to allow us to dress in one of their available rooms (after some negotiations) At this point we were already late for the wedding. We still needed to walk 100m back to the hotel with our luggage & collect our room keys. While collecting the room keys I explained that we would most likely return quite late that evening, I was assured that security would be present to direct us to our allocated off street parking. We arrived back at the hotel at approximately 01:00am to find that the parking allocated to our room (each parking was clearly marked with the room numbers) had been taken. After tracking down the security we were instructed to "go find parking in the street somewhere" I asked the security to call the manager & request the guest that had taken my parking move their vehicle. Nothing was done, I then parked my car in front of the other vehicle & went to bed. The manager called my room & woke us up at 07:45 demanding that I move my vehicle immediately. When I arrived in the parking I was told to hurry up, move my vehicle & to stop over reacting about the inconvenience caused. This was honestly the final straw, I WILL NEVER STEP FOOT IN HARBOUR HOUSE HOTEL AGAIN!! What a waste of time & money
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