赫希Hershey Gardens附近平價酒店預訂

我們經常旅行,毫無疑問,這是一家酒店最糟糕的經歷。我們去登記入住,給了一間地下室的房間(誰知道那裏有這種房間),散發着黴味。牀單潮溼,空氣潮溼,整個房間完全地地下。“火出口”是一個金屬波紋管,有一個不穩定的梯子,你必須爬上管子才能離開!!!我們試圖糾正這種情況,但接待處的人拒絕給我們找另一個房間,而是告訴我們,當我們預訂酒店時,我們應該告訴他我們對模具過敏!否則的話,情況會很好!雖然還有其他房間還沒有人入住,但那個人拒絕換房間。我堅持下來,他打電話給他的經理,他聲稱他也拒絕換房間。我們要求和經理說話,但被拒絕了。我們被告知他們將退還房費,但不會給另一個房間。我們要求提供退款證明,他們說他們會處理,並被告知他們無法提供打印證明。由於我們離家3個小時沒有地方住一個小孩,所以我們打電話給選擇酒店的客戶服務。他們真的很有幫助-然而,當他們到達舒適酒店時,他們聲稱我們沒有去過!幸運的是,我們有事實證明並非如此的確認號。選擇酒店在10分鐘路程的一家酒店裏找到了另一個房間,並告訴我們,如果我們不退款,就應該與我們的信用卡公司發生爭議。今天早上,我們收到一封電子郵件,說房間被記在我的信用卡上!當我們預付了錢時,它曾經是這樣的,但可能再次收取而不是退款。打電話給我的信用卡公司,他非常樂於助人,並對費用提出質疑。總之...發黴的地下室房間,糟糕的客戶服務,在他們的通訊中撒謊。不要呆在這裏!

他们说我的预订被取消了，支票太恐怖了，他们没有更多的房间，我不得不打电话给trip.com作为信用卡人和旅行的证据。 Com打电话给他们说付款到了，他们说与Trip.com通话后被拒，然后他们说哦，这是一个错误，但是在结帐时我的卡又被收费了。在我后面，他们的卡并没有像以前的人一样被拒绝，但他们并非不是，这是我的表弟，他们在我解决问题后跟她说，我不会再回到那家酒店

房間性價比很高，房間大，廚房比較簡易，但可以有電磁爐加熱，臨時停駐一下很合適。 早餐實在不好吃，衹有果汁和方便漢堡

酒店本身有點舊,但一切似乎都很好。大堂更新(角落的壁爐)不錯。早餐區相當大(HersheyPark運營時他們可能需要,但我們在那裏時1月底沒有那麼多)。工作人員非常好,很包容。我唯一的抱怨是,他們似乎從來沒有在前台。每次我需要什麼時,我都必須按鈴。不過,他們都非常好,並幫助我提出了一些特殊要求,彌補了這一點。健身室很棒,有3台跑步機和其他機器,還有一些啞鈴,這裏是點評...最好的部分,在房間裏,他們有幾年來最好的酒店發明。時鐘收音機顯示三面(前部和兩側)的時間,無論你躺在哪張牀,你都可以看到時間。太棒了!我從來沒有見過這樣的事情,但它肯定會成爲所有酒店的標準!沒有更多的問題,在牀上的人都不能很好地看到時鐘,或者你必須靠着去看它。牀之間也有足夠的插座和 USB 端口,這總是一個加分項。房間佈局有點奇怪;浴室的門是斜的,面向牀區,所以如果有人在深夜打開門時打開燈,它照亮了整個房間。浴室的裝置更新了,但很好。總的來說,我一定會再次入住這裏,推薦它。

Stayed at Hampton Inn Hershey at 195 Hershey Rd., Hummelstown for a day. The hotel was good but stayed very cold from the air conditioning. Got sick from it. However, I enjoyed my stay and had a lot of great conversation with the front desk lady and the general manger when I checked in Monday, June 26, 2023. Two lovely people!!!! However, the most embarrassing issue I encountered was on the morning of my check out day, Tiesday, June 27, I was sitting having an online meeting with very important people virtually in the lounge between 11:00 am and 12pm. One of the breakfast clean up Crew members ( an African American gentleman) who can clearly see I was in a virtual meeting with about 6 people. He decided to reach behind me to clean the window where everyone on my cam can see his arm wiping the window. He realize the window smudges were from the outside and decides to go outside behind me in view of my meeting to wipe the window and in addition starts to dance and lick out his tongue. He then proceeds to come back inside and reach behind me again to wipe the window. At this point I had to pause my meeting and put him in his place to let him know I was a guess and how unprofessional it was for him to do these inappropriate acts while I am in a meeting. No one was amused by his actions. He apologize and proceeds to say “ I can’t afford to loose this job I just started” well this is something he should have thought about before he embarrassed me and himself. This employee didn’t know if I was having a job interview and could have cost me a job or if I was from the corporal office dressed in disguised to check on the professionalism of the workers to pull this unprofessional stunt. There was no manager around at the time of the incident so I had to check out. I returned home and made phone calls and was provided with the general manager (who I had been interacting with prior) number from the front desk staff and left a message for a returned call. I cannot get this stunt out of my head I am so angry. I don’t want to get anyone fired but this stunt was uncalled for and will suggest training to his staff. Mainly the one breakfast crew member.

Staff are so friendly and helpful. Location is great for coming in and out of Harrisburg city. Loved the breakfast and the dining room.

前台的傑西卡是您業務的真正資產。她善良而有禮貌，使我們的訪問更加愉快。我們的房間非常好……清新乾淨，我們很欣賞一切的新鮮感。我們一定會在下次去好時的旅行中選擇這家酒店。

105房間住了一晚。晚上入住辦公桌很愉快的人。房間寬敞。牀舒服,枕頭充足。價格很合理。遮光窗簾。小高速公路噪音可能會打擾一些很輕的睡眠者。非常好的早餐供應。室內游泳池。鍛鍊室。附近有幾個餐廳,大堂有推薦。我一定會再住在這裏。