查看希爾斯伯勒酒店的住客評價

希爾頓安泊酒店-波特蘭/希爾斯伯勒
4.4/598 評價
Update: The hits keep on coming at this property. Embassy Suites Hillsboro will change your reservation on a whim. At first it was just my reservation that Embassy Suites moved to another property without notifying me. Now three members of our group have been moved to another Hilton property without warning and were only notified upon arrival at the Embassy Suites. The reservations were made approximately one month prior to arrival. Please consider this when booking for a group or family travel. You could end up in our situation, where our group specifically booked at Embassy Suites to coordinate meetings and local travel together. Embassy Suites will separate you and move you to another property. Perhaps you will be traveling with your family, and you book at Embassy Suites for the room configuration you need. Then without your knowledge or consent, upon arrival after a long day of travel, you and your family are moved to another property and end up in a room with one bed and a minifridge. Embassy Suites will graciously allow you to use their amenities that you originally booked, but don't expect anything else to make up for the inconvenience. In fact, the attitude conveyed is that you should feel lucky they allowed you to have a bed anywhere. Do not take the chance. Book elsewhere and avoid Hilton properties, at least in the Hillsboro/Portland area. Original Post: Guest beware, especially if planning group travel. Hilton changed my reservation to another property without my consent or knowledge. I booked through Hilton as an Honors member approximately one month prior to my intended stay. I was traveling with a group of colleagues from a variety of organizations to meet and collaborate in the Hillsboro area. I directed everyone to stay at the Embassy Suites for coordination purposes. Upon arrival (after cross-country travel), I was informed that I was being moved out of the Embassy Suites to another Hilton property. There was no prior warning and minimal recognition of the inconvenience caused. I asked how is it even possible for Hilton to move a reservation secured a month prior to another property on the day of arrival. The front desk manager responded with a shrug and vague answers. Management at the Embassy Suites and at the property I was moved to treated me as an inconvenience. My attempts to resolve this with the front desk staff at the Embassy Suites were met with indifference. I will be directing my team to avoid Hilton properties. I've never had something like this happen in years of travel. If you're planning for a group, I would suggest a Marriott property.

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