希洛灣旅舍(Hilo Bay Hostel)

I state that I have traveled far and wide around the world and I have never found myself as bad as in this place. Let's start from the beginning, as usual I book through *********** and I receive instant confirmation of the reservation after paying for the first night of the 4 booked (the other three I would have paid upon my arrival as written on booking). 5 days before my arrival I received an email from the hotel saying that they would have canceled my reservation if I had not immediately paid the full amount and that they have never received the deposit for the first night, so I immediately call the structure and even reluctantly I go to meet him by paying everything to avoid problems even if once you have the confirmation from the booking you are not required to do anything more !!!! In the next email they confirm my reservation and say that the door of the hostel is open from 9am to 9pm. On the day of my arrival my flight is delayed by 2 hours and I arrive at 9:30 pm at the hostel certainly not my fault. The doors are closed and nobody opens me, I call 10/15 times and NO ONE ANSWERS ME. In short, if anything happens they don't give a damn about you and LEAVE YOU OUT. They have absolutely no respect for the customer. The next day I explain what happened and I am told that it is my fault and that after 9 they no longer care about you. (Of course since I had already paid) The guy from the reception (the only really nice person) tells me that he will ask the manager at least for the refund of the first night but the manager obviously refuses categorically. Not to mention the rooms with ALL THE WINDOWS BROKEN AND THAT DO NOT CLOSE with the ensuing noises and everything that can enter, the shower and everything else dilapidated abd dirty. TERRIBLE EXPERIENCE ABSOLUTELY AVOID COMING HERE.

I get a Drill sergents vibe aroound here. Some nice staff for the most part but been screamed at over nothing and heard other people reemed out too. I think people here are mostly depressed and misrable. Polite and welcoming signs such as if u dont like our rules theres the door... haha like really great way to run a business guys.. because the owner seems like not a chill person, theres strict rules. No kitchen use (or available water except bathroom) after 925pm &lightsout so get ready to tip toe on the old squeeky floors. Which is good for people who sleep early but personally i eat after 9pm and sleep after midnight so a bit of a challenge if u want to be here after 9 alive and awake. They only have one toilet for woman which has no ceiling/privacy so i hope you enjoy your business around others. Otherwise theres nothing cheaper in the hilo area, i would recommend staying in kona hostel. Or a private room here as dorms seem to have black mold on most beds. :)

This place is gross. Dirty, over priced and unsafe. Definitely stay away if you are traveling and have lodging options within you options. Borderline homeless camp. Only positive thing to say is that the location is good.