Hilton Head Resort的評價

喜歡這個位置！步行一小段距離即可到達海灘。我喜歡海灘不太擁擠，還有一個海灘酒吧可以喝飲料或吃東西。度假村擁有許多便利設施，包括內部咖啡廳和室內游泳池。我們住的公寓提供了我們所需要的一切。

**當心臭蟲** 我透過 Vacasa 預訂了希爾頓黑德度假村的公寓。我到達後被鎖了一個小時，因為門密碼不正確。他們花了幾個小時才回覆我們的電子郵件，以便我們在辦理入住手續後幾個小時才能進入出租屋。前兩個晚上，我和先生醒來時腳踝都被蟲咬了。 5 月 18 日，我聯絡了 Vacasa，要求搬走，因為我們發現我們的公寓到處都是死臭蟲。我被拒絕搬家，經理告訴我需要再住一晚，直到害蟲防治人員來檢查。因此，我們違背自己的意願，在一間蟲子出沒的公寓裡又住了一晚，醒來時又被蟲子咬了更多。他們的滅蟲員於 5 月 19 日出來並確認「這是臭蟲，我懷疑客廳沙發上有蟲子」。他把沙發拆開尋找更多，並告訴我們他會回來處理房子的臭蟲，並不斷道歉。我們說我們不會再為這次滅絕而停留，然後收拾行李離開，到別處安頓下來。我們已經對所有的衣服和行李進行了消毒。第二天，經理克里斯透過簡訊聯繫了我，否認了所有責任，聲稱這不是臭蟲（儘管她的滅蟲員建議我和我丈夫，以及我身上的叮咬）。這對我們來說是一個代價高昂的舉動，在我們的周年紀念週末中間，擾亂了我們的旅行，在我們離開這個令人噁心的瓦卡薩出租屋後，需要幾個小時來消毒所有東西。瓦卡薩不承擔任何責任，儘管他們的單位裡到處都是死蟲子的照片，我們身上有被咬的痕跡，以及最初的滅蟲人員發現的蟲害情況。瓦卡薩的『假期』真是一場惡夢。待在別處－遠離臭蟲！

不要讓短暫的步行欺騙了您，步行10 多分鐘即可到達海灘公寓內沒有洗衣機/烘乾機- 提供洗手間，但洗衣服價格昂貴過時的需要TLC 不是“度假村” 度假村的海灘班車僅運行非常有限的次數Cocos 很棒，是在這個位置住宿期間最好的部分，游泳池還可以，孩子們很喜歡我們的房間沒有陽台- 永遠不會再這樣做- 總的來說，價格還不錯，但我個人永遠不會再住在這裡

I’m shocked at the latest review bombing for this place. We’ve been coming here for the last 4 years and have stayed at 3 different units in buildings 1, 2, and 3. Sure it isn’t Sea Pines or the Omni, but our stays have been nothing short of enjoyable. We’ve booked on Air Bnb and had spacious units, used the pool, eaten food at the grill and Coco’s, and walked the walkway down to the beach. It all feels safe and secure here. Could they update a few things? Sure. It could use a modern facelift and maybe more laundry spots on floors. Come here before Labor Day and the shuttle will take you right to the beach, no need for walking if you choose not to. Our hosts have all given access to storage lockers with beach gear so we don’t have to bring any from home. Don’t count this spot out!

Unfortunately, our experience at this hotel was extremely disappointing. From the moment we arrived, the staff was unhelpful and at times outright rude. We felt like a burden when asking basic questions or requesting assistance. Our room was not clean upon check-in, and the overall condition of the building was poor—dirty, outdated, and clearly not well maintained. We felt so uncomfortable in the space that we made the decision to leave a night early. One of the main reasons we booked this location was for the beach access, but it turned out to be a much longer and less convenient walk than expected. Worse, the route felt unsafe, especially at night, which made it difficult to enjoy one of the key attractions. We do not plan on returning and would not recommend this hotel to others looking for a clean, safe, and welcoming place to stay.

This was our first time to HHI and I traveled with 2 teenage girls. We stayed in building 3 and it was disgusting. When we arrived, the elevator button panel was open. The duct tape they used to keep it shut was no longer working. The carpets were stained, torn and were not vacuumed in the week we were there. Our room (3315) was clean, but didn’t provide enough towels, TP or dishwasher pods. The main bathroom door didn’t work and the TV remotes didn’t either. My main reason for staying there was because they said 5 min access to beach. Beware…it’s 5 min to the boardwalk and another 10 min walk to the beach. The beach was awesome. Clean and not crowded. Having Coco’s right there was fantastic too. Very friendly and helpful people there. I get this is place to stay when you’re on a budget, but still no reason for the facilities to be disgusting.

Needs a major overhaul. Very outdated and dirty. I saw the same trash sit in the same spot for several days before I picked it up myself and took it down to the ground level where the trash can was. The carpet in the walkways has more stained areas than not. The pool area is also kinda gross. Everything is dusty or sticky. It’s more budget friendly, I get that. But that shouldn’t equal filth. The walk to the beach is over half a mile. Shuttle is available only at certain times.

Condo we rented was extremely nice. However, the "resort" is ghetto at best. The indoor pool is disgusting. I had hair in my hands swimming across the pool. The renters are low class families who have no respect for any others using the facilities. Access to the elevator is so far away from most units you need to take an Uber to get there. The buildings themselves are in desperate need of repairs. The hallways smells and the stairs are disintegrating below your feet. Spend a little more money and rent a place that is nice.

I wouldn’t give them a Star at all. I am writing to express my extreme frustration and concern regarding an incident that occurred at your hotel during our stay yesterday. My family and I drove three hours to attend a gymnastics meet at your hotel. Upon arrival at 12:30 pm , we found no valet attendants outside, so we parked in a handicap spot and placed our parking ticket on the dashboard, as is customary for us. After walking a few feet to the entrance, we were greeted by valet attendants who were inside the building but made no mention of any issues with our parking or that we should not have parked in the spot. We attended the meet, which concluded around 5:45 pm, and we remained inside the building until approximately 5:45 pm before returning to our car. We have a luxury vehicle that is regularly serviced, and the car notifies us immediately of any mechanical issues. On our way out, however, the tire pressure system alerted us that we were losing air. With almost loosing control of the vehicle, We pulled over on the highway and discovered that there were *seven slashes* in our rear passenger tire! I immediately contacted the hotel, only to be told by Marah, the manager on duty, that there are no cameras in the front of the hotel, only in the back. I was informed that she would need to speak to the valet team to investigate, but no one could explain how this happened. This is a serious matter. My family was put in extreme danger due to this act of vandalism. Had we been traveling at a higher speed or not caught the issue in time, this could have resulted in a catastrophic accident.It is clear that either the valet staff or someone parked next to us caused this damage, and the hotel must take full responsibility. This is not just an inconvenience—it is a life-threatening situation that could have ended much worse. We are appalled by the lack of accountability from your hotel staff, who seem unwilling to take responsibility for what happened on their property. I am demanding a thorough investigation into this incident, as well as appropriate accountability. This is a serious safety violation, and Hilton should not be allowed to avoid responsibility. I will not rest until this matter is resolved in the correct and just manner.This is an unacceptable situation, and I will make sure that Hilton is held accountable for the damage and endangerment we experienced. Jan,28,2025 I woke up To unauthorized charges on my card for over 900 dollars . This place is ragtag resort do not stay here . I will be contacting the FTC, and my lawyer.

Great family condo with tons of amenities. SHort walk to the beach without having to go over any streets-you go over a boardwalk above a tidal marsh so it's pretty cool with wildlife to see. Very clean and nice friendly staff. They have a golf cart to shuttle you to and from the beach during the summer.

Mustangs was very good with the service recovery after we were given a bad room with a poor view. He personally made us feel special We will be visiting again and we will look for Miustafa he was professional and and told us about his rise from guest services

The room was outdated , furniture in horrible shape. The chairs on the patio were uncomfortable. Our TV was not working. The room smelled stale. The coffee in the gift shop was horrible. The whole experience was horrible. Thank God we only had to be there for one night. Four stars , try 2 . We will not be back.

The resort is okay if you are watching your travel dollar. Our unit (3408) was not well cleaned prior to our arrival. Dusty HVAC cover, mold in the master bath, unclean shower curtain and a bloody smear on the main bathroom wall. There were crumbs left on top of the refrigerator. The owner of this unit should look at a different cleaner. Confidentiality is out the window with our parking pass (placed in the vehicle window) containing our name, unit number and dates. It would be sufficient to print the expiring departure date. The property management that we dealt with were fine and professional but have limited say in the overall maintenance. The boardwalk was a nice route to the beach and was enjoyable. This, and central location, is why it did not receive a one star. To the owners, take care of the maintenance and cleanliness. If you are renting out your unit, remove the furniture covers.

This unit was very updated and nicely updated. Our unit was very close to the beach and the rest of the resort was great! Visiting Cocos is a must. Overall we had a great time and will certainly be back again next year.