格蘭德海洋萬豪酒店的評價

This was our second time to stay at this resort. It is such a great place to stay, partially due to their amazing staff!! We were there Christmas week. The resort was festively decorated with Christmas lights, wreaths, etc. We love being able to walk near the ocean and the fact that the resort activities staff plans so many fun activities! Can’t say enough good things!

We always stay here and we haven't been since 2020. We just arrived but wanted to start with photos of the interior. The units are so bright and updated so nicely. The linens are what you would expect when you go to a Marriott Hotel. The kitchens have not been updated as recently as the bathrooms but I'm still very excited about the unit as a whole.

Beautiful resort but a scam in the "Oceanfront" rooms. Only two choices in rooms Oceanfront and Oceanside. But the Oceanfront rooms can be covered in trees that you can't even see the ocean but you are paying the same premium price. Ridiculous!

I was really blown away by how beautiful the hotel room was. Not only was the room beautiful….The room was spotlessly clean!!! Shout out to house keeping for how well they keep the rooms. The spa area and grounds was also very nice and well kept. Friendly welcome staff always willing to assist. Our stay was amazing!!! I’m so glad we chose this Marriott property!

This is by far the best resort that we’ve stayed at thus far. Anywhere we stay moving forward has some huge shoes to fill! The front staff was nice. She did a good job explaining everything. We were aware of what needed reservation, what had a fee, the layout. She even gave a good recommendation for a date night. The concierge was not helpful. I asked about the distillery cause we already planned on going. He told us he couldn’t help book more was he aware of any discounts. However when I settled in, it was listed as one of the places that accepts the MVC discounts. (Marriot vacation club) Our suite was equipped with all the necessities. It had body wash, lotion, shampoo, conditioner, dishwashing pods, washing powder, a laundry baskets, pool towels, pots, pans, bakeware, utensils, complete dinnerware, coffee maker, kettle, extra trash bags, etc. Our kitchen towels were folded into cute crabs, so cute! I love that the living room and dining area actually had seating for 6. We had an ocean from view that gave the most amazing sunset/ sunrise views! Nice are to sit in the balcony and enjoy the breeze. There is ice machines that distribute full bags so there’s no need for o keep filling the ice bin, which is also provided in the room. There were shopping cart for those who may have a lot of grocery bags. So u don’t have to worry about it falling on the luggage carriers like we initially had. The real MVPs are the activity teams and Mark and Debra!! Mark and Debra has an impeccable teaching style for the tennis clinics. Their patience and motivation. My oldest daughter and I really enjoyed it. The activity team did a flawless job with timing and keeping the scheduled activities fun. Our favorite activities were soap making, sundae bar, bingo, family feud, stargazing, and s’mores to go! We were fortunate enough to see a shooting star during stargazing! There were a lot of ppl aware of all the scientific things. I just enjoyed seeing Saturn, the galaxy and a variety of clusters. It was really good. If you even been to Florida keys and enjoys the relax island vibes, HHI is like that but with a better ocean front and better clubhouses and a lot of southern charm! The sand is so fine and soft! I don’t know what the material is between the sand and water but I loved it. It was firm enough to ride bikes and take a walk with the mess of “sand”. You can also get really far in the water without the sand shifting under your feet. It is truly one of kind. The were plenty of well landscapes areas to relax like the swings and hammocks. I appreciate the indoor pool not being overly chloride. Some pools would chock out your soul. Everyone, from the resort to the local to those who are visiting are helpful and friendly. I did not ask this but we assumed that the island or at least the resort is very environmentally aware of conservation. The trees are persevered well and make for some amazing pictures. The bags at the most stores are not one time use. There

Last year I wrote a stellar review for this property, based largely on the kindness and helpfulness of the staff. What a difference a year makes! If you are dealing with the front desk, try to avoid Patricia...incredibly condescending and unhelpful. Apparently, the preferences they solicit in advance of your stay REALLY MATTER, because there is no changing of rooms once you check in unless you are a timeshare owner. Try to be as SPECIFIC as possible. If you don't want to hear children screaming at incredibly high volumes and activities staff screaming energetically into a PA system, request a room as far away as possible from the Dolphin pool. (Sadly, they also occasionally appear on the beach for other loud activities...so much for a peaceful vacation). So, if you're a family with young children, great...you'll have a blast. If not, good luck. If you've purchased ocean front and actually want to SEE the ocean, request a room DIRECTLY FACING the ocean on the 4th or 5th floors. The pools are less maintained than in the past; lots of brush, leaves, etc. floating everywhere. I've loved my massages at the spa in the past, but they've raised the prices significantly, and I'm out. At a certain price, it stops being enjoyable. As an experiment, I stayed at an AirBnb on the island last Aug. and it was fantastic. That's my new plan.

Beautiful resort, but the choice of rooms is either ocean front or ocean side. I booked an ocean side because no ocean fronts were available, assumed I would have a side view of the ocean. What a scam. I could see a very little bit of the ocean from so far away that it looked like a still shot. If you want a room with a balcony where you can sit and see a view of some water, this is not the place for you.

We spent a week at Grand Ocean beginning Easter Sunday. This is a great property that will well maintained, shout out to the Engineering Team for keeping the place in great shape. The check in process is rough with the very pushy and borderline bullying tactics to schedule the sales meeting across the street, no means no. Our room wasn’t located where we expected but was very clean and comfortable. Longboard has so much potential, there were many times with long and slow lines due to high volume, waiting 15ish minutes to place order is frustrating, there is opportunity for improved efficiency and guest experience. There are some great restaurants nearby, support local businesses. Grilling with the Guys was a fun event and well worth attending, great food, fun interaction with their team, and fund raising for Children’s Hospital. Will from Activities was very cool. Love this property! One weird comment, the location of our room to replaces elevators allowed us to hear an electric elevator noise all day and night, mentioned to desk as checkout, she said “I’ve never heard that comment before, I will have someone call you” it’s been 4 weeks, not heard from anyone, I’m sure she didn’t pass our comment to appropriate party. Great place and looking to visiting again. Thanks for a great week.

We booked a "2 bedroom villa" which was listed on my confirmation as having: "Bedroom 1: 1 King, Bedroom 2: 2 Queen, Sofa bed." Since this was a multi-generational trip with grandparents, the 1 king + 2 queen setup was important to us. However, upon check in, we saw that bedroom 2 actually only contained ONE queen bed, along with a 2 seat couch that apparently pulled out to a sofa bed. The front desk acknowledged the problem, and indicated that some rooms at this property only have a single queen in bedroom 2, while others have the (listed) 2 queen beds. The manager I spoke tried to tell me that the 2nd bedroom "technically" met the description. When I responded that the bedroom in fact did not meet the description, he resorted to telling me that I should have called in earlier to check about the room configuration. (First -- how was I supposed to know that the hotel (a Marriott, which is supposedly a reputable company) would represent that their 2 bedroom villas have a certain number of beds, when, in fact, they did not? Second, I did call in advance to ask about the elevator situation -- after seeing a message about elevator renovations in some buildings, I called to check that we would have a working elevator, since we were traveling with elderly parents. There was no mention during this call that some villas did not have the described 2 queen beds.) Ultimately, the manager told me that there was nothing at all he could do, and was recalcitrant when I asked if there was anyone I could speak to about this situation. He did commit to checking in with higher ups and getting back to me the next day. The next day passed without any communication from this manager, or anyone else, EXCEPT... I still received multiple calls (after receiving communications prior to our arrival) about attending a 90-minute presentation (time-share sales), in exchange for which we would receive 1 night free along with an approx. $200 credit. Since we were paying over $700/night for the villa, this was a significant offer. Still, we declined to attend. And even these calls were shady -- the callers (while friendly) represented that they had limited spots for presentations, etc. I found it extremely off putting that I would receive multiple timeshare presentation offers while absolutely no compensation -- or even the promised return phone call -- was offered for the room situation. (Ultimately, a different person contacted me, and provided me with 15,000 Bonvoy points for the inconvenience, along with an apology, which was the bare minimum they could do.) After our trip -- I noticed daily charges in the range of approximately $45-$50 on my credit card. These charges were NOT on the final statement I received at check-out. I ended up having to call Marriott (which involved a significant investment in time since this involves getting routed through their AI operated phone system, before eventually getting to the "loyalty department"). These charges

Always an excellent stay! Loved the unit! Love the beach bar! Helpful personnel. All great! - K O'Connor

Beware booking! The resort was without water for several hours one day and no hot water the next day! Nothing offered from hotel for the inconvenience. Do better Marriott!

This is one of the properties that we visited during the Christmas Holidays, and I must say that I was presently surprised! We were a bit apprehensive because of all the Marriott resorts we have visited in Hilton Head, this appeared to be one of the most “dated” ones. However, the grounds and that awesome beach makes up for it! We enjoyed an oceanfront view and the beach was literally steps outside the building! of all of the Marriott properties in which we visited, this one is the most easily accessible one, especially if travelling with elderly patients. Every staff member that we met were just genuinely kind and helpful which created a very pleasant experience for us. We will certainly be visiting again!

Had a few cold days in Nov. Heat in unit did not work. Water in entire complex was shut off with 15 min notice for most of day for repairs. Went to play ping pong. Net ripped on old worn tables. Shower valve needs repairs too. Was better last time we were here. Nice location but mgmt could be better.

Beautiful way to celebrate our 56 anniversary, the entire staff were amazing , our life together has been wonderful life is good every day we thank the Lord for what have together our family thank you again Marriott for a wonderful week together