We booked Vilion Central and when we arrived we were told that our room has some issue with the AC and shifted us to another Vilion, 5 mins away. We booked and paid for a 3 star hotel and moved to a run down hotel at the same price. The room had a broken cupboard, a reception person who couldn't communicate or understand us. No help with luggage, an ac remote that didn't work and nothing in the bathroom. When we asked to help our situation and either reduce the terrif or move us to a better room or extended our check out time, none of it was done as compensation. And they didn't seem to care at all at the discomfort they put us through. Instead at 11 in the night they told us to find another hotel if we have a problem!! Never visit this hotel, please. Their unprofessionalism is shocking.
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