西貢馬傑斯迪克酒店的評價

來自住宿之回應: 親愛的賓客，非常感謝您分享如此詳盡的入住體驗評論。我們也衷心感謝您提出早餐的疑問。如果您覺得我們給予您的服務與其他賓客有所不同，我們深感抱歉。熱情、周到、平等地款待每一位賓客是我們的核心價值之一，很遺憾這次未能達到您的期望。我們已將您的回饋轉達給餐廳團隊，以便他們進行評估並進行額外培訓，確保每位賓客無論背景如何，都能感受到同樣的歡迎和尊重。再次感謝您的寶貴意見。我們期待未來有機會再次歡迎您的光臨，並為您提供更優質的服務。此致，西貢大飯店

來自住宿之回應: 親愛的賓客，感謝您抽出寶貴時間分享您的回饋。對於您遺失的 GoPro 相機，我們深感抱歉，並理解您的擔憂。在您先前的詢問之後，我們的團隊根據當時掌握的資訊進行了調查，但很遺憾未能找到該物品。不過，我們非常感謝您在評論中提供的更多細節。我們會將這些資訊轉達給保全團隊，看看是否需要進一步的調查。如有任何新的發現，我們將立即使用您預訂時提供的聯絡資訊與您聯絡。感謝您的耐心與體諒。此致，西貢大飯店

來自住宿之回應: Dear Leo wangkepeng,Thank you for sharing your feedback with us.We are sorry to learn that your stay did not fully meet your expectations. Your comments regarding the room category, room condition, and language assistance have been noted and shared with the relevant departments for review and follow-up.Guest feedback is important to us as it helps us continuously improve our services. We appreciate your comments and hope to have the opportunity to welcome you again for a more satisfying experience. Warmest regards, Hotel Majestic Saigon

來自住宿之回應: Dear Valued Guest,Thank you for your kind and generous feedback. We are truly delighted to know that both you and your friends had such a wonderful experience and left so impressed with your stay.Your words are a meaningful recognition of our team’s dedication to delivering a refined, comfortable, and memorable experience in a setting that reflects our heritage and timeless charm.It would be our great pleasure to welcome you and your friends back for another exceptional stay in the near future.Warmest regards, Hotel Majestic Saigon

來自住宿之回應: Dear Valued Guest,Thank you for your kind and generous feedback. We are truly delighted to know that both you and your friends had such a wonderful experience and left so impressed with your stay.Your words are a meaningful recognition of our team’s dedication to delivering a refined, comfortable, and memorable experience in a setting that reflects our heritage and timeless charm.It would be our great pleasure to welcome you and your friends back for another exceptional stay in the near future.Warmest regards, Hotel Majestic Saigon

來自住宿之回應: Dear Valued Guest,Thank you for sharing your feedback. We truly appreciate your compliments on our service and breakfast selection. We also sincerely apologize for the inconvenience regarding the room condition and bathroom facilities. Your comments are valuable to us and will be shared with the relevant team for future improvements. It would be our great pleasure to welcome you and your friends back for another exceptional stay in the near future.Warmest regards, Hotel Majestic Saigon

來自住宿之回應: Dear Bruce Lai 1992,Thank you for your kind and generous feedback. We are truly delighted to know that both you and your friends had such a wonderful experience and left so impressed with your stay.Your words are a meaningful recognition of our team’s dedication to delivering a refined, comfortable, and memorable experience in a setting that reflects our heritage and timeless charm.It would be our great pleasure to welcome you and your friends back for another exceptional stay in the near future.Warmest regards, Hotel Majestic Saigon

來自住宿之回應: Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to know that you and your family enjoyed your stay, especially our unique riverside location and the beautiful views of the Saigon River.It is truly an honor to hear your comparison with such iconic hotels, and we are glad that the balcony and the charming atmosphere made your stay even more memorable. Watching the boats pass by from the balcony is indeed one of the special experiences our guests enjoy.Thank you again for choosing our hotel. We look forward to welcoming you and your family back on your next visit to Ho Chi Minh City. Hotel Majestic Saigon.

來自住宿之回應: Dear Siuyung,Thank you for your kind and generous feedback. We are truly delighted to know that both you and your friends had such a wonderful experience and left so impressed with your stay.Your words are a meaningful recognition of our team’s dedication to delivering a refined, comfortable, and memorable experience in a setting that reflects our heritage and timeless charm.It would be our great pleasure to welcome you and your friends back for another exceptional stay in the near future.Warmest regards, Hotel Majestic Saigon

來自住宿之回應: Dear Valued Guest,Warmest Greetings from the Heart of Saigon!Thank you for your recent stay and for choosing us. We're thrilled that you enjoyed the fantastic location and architecture of our hotel.We hope to have the pleasure of welcoming you back for another memorable stay in the near future.With best regards,Hang Nguyen (Ms.) - Ass. Director of Sales & Marketing

來自住宿之回應: Dear Valued Guest,Thank you for your kind and generous feedback. We are truly delighted to know that both you and your friends had such a wonderful experience and left so impressed with your stay.Your words are a meaningful recognition of our team’s dedication to delivering a refined, comfortable, and memorable experience in a setting that reflects our heritage and timeless charm.It would be our great pleasure to welcome you and your friends back for another exceptional stay in the near future.Warmest regards, Hotel Majestic Saigon

來自住宿之回應: Dear Maoyu,Thank you for your feedback. We truly appreciate your kind comments about our friendly and helpful staff. We also apologize for the noise and sincerely appreciate your understanding regarding the facilities. Your comments will help us improve our guest experience further.It would be our great pleasure to welcome you and your friends back for another exceptional stay in the near future.Warmest regards, Hotel Majestic Saigon

來自住宿之回應: 尊敬的賓客，感謝您抽出寶貴時間分享您的入住體驗。得知您在西貢大酒店入住期間感到不適和失望，我們深感抱歉。首先，對於房間的氛圍和佈局未能達到您的預期，我們深表歉意。作為擁有古典裝飾和藝術元素的歷史建築，我們的設計風格可能並非每位賓客都能接受。然而，我們很遺憾壁畫、鏡子擺放位置以及整體氛圍給您帶來的不適而非舒適。賓客的舒適體驗始終是我們的首要任務。我們也十分關注您提到的浴室異味問題。這絕對是不可接受的，我們已將您的回饋轉達給工程部和客房部，以便他們立即進行審查並採取相應措施。關於房間大小和提前退房的問題，我們的房間類型和尺寸均以官方佈局為準，取消或提前退房政策將根據預訂時確認的預訂條款執行。儘管如此，我們很遺憾您感到缺乏支持，也很抱歉此次溝通未能達成更令人滿意的解決方案。我們真誠地為您的整體體驗對您的旅程造成如此負面影響而感到遺憾。我們理解您的失望，同時也感謝您坦誠的回饋，這有助於我們反思和改進。祝福您未來的旅程更加順暢愉快。此致，敬禮！阮姮女士 - 銷售及行銷助理總監