霍蘭Phelps Hall附近酒店

還不錯，很方便。

Hi, I recently stayed one night in this hotel and the experience was one of the worst i ever had .Checked in to the hotel and the room smelt very bad .I had to contact reception to get room freshener and odor remover. The micro oven did not work, television did not work and you may not believe it but even the air conditioner did not work. When we complained about it they said they will inform maintenance next morning and there is no other room available . Due to the hot and very uncomfortable weather inside room my wife and kid both started feeling really sick and eventually when maintenance team could not get the A.C working we had to shift to another room in a different floor carrying all our luggage past the midnight. Positives - we liked the breakfast options and could have been a nice stay for one night if the room was in working condition

我是終身鑽石會員,經常入住希爾頓酒店。在密歇根州荷蘭的DoubleTree酒店住宿期間,我選擇了AAA含早餐的價格,我通常不會選擇。作爲終身鑽石會員,我也收到15美元的每日食品和飲料信貸,但在這種情況下,我預計早餐將完全覆蓋,除了小費,根據我的預訂。可惜酒店不正確地開票給我吃早餐,然後試圖根據我的鑽石身份來信用我,這不是我預訂的。我聯繫前台解決問題,情況變得不必要的沮喪。我遇到的工作人員似乎很年輕,沒有經驗,似乎完全無法處理基本的賬單討論。當我試圖向他展示我的預訂確認在我的電話,他把它解釋爲一個侵略性的舉動,然後跑到後面,明顯地感到不安。很明顯,他沒有能力處理即使是輕微的客戶服務詢問。也許他更適合非客戶的角色,比如家政或內部運營。最終,我不得不直接打電話給希爾頓來解決賬單問題,這應該是一個簡單的解決辦法。至於酒店本身,它不合格,幾乎高於華美達酒店的水平。它似乎維護不善,可能是在接管,顯然缺乏足夠的人員配置。根據我的經驗,除非在設施和員工培訓方面進行大量投資,否則我不能推薦這家酒店。

Room was very dated, but it was very clean too. As soon as I walked in the room I was hit by an odor that I couldn't get past, so I left early. The person at the front desk was friendly and did a good job. Hotel is a little away from most of the attractions in Holland.

The GM, Mario Diaz Jr., went above and beyond to allow my stay to be an excellent experience. They hotel had everything I could think of, i.e. microwave, fridge, dishwasher, etc. Loved having two separate rooms for living area and bedroom/bath. A good variety at the free complimentary breakfast. All of the staff were very pleasant and accommodating.