海洋別墅酒店(Ocean Villas)

We booked via trip.com as a family of 3 which was also mentioned on the booking confirmation. Upon arrival we got a room with 1 bed and I had to upgrade to a room 50% more expensive. No discussion was possible about it,. Location: very good, ＜5 minutes walking from the beach. Hygiene: floor was extremely sticky and windows so dirty one can hardly see through. Breakfast was included in the price, which is nice, but do not expect much, expect for a nicely decorated outside breakfast area. Service fee for 2 nights is 40$ , this is not transparent when you book on trip.com

Me cobraron 39 dólares de estacionamiento por día. No estaba aclarado en la reserva. En la publicidad decía estacionamiento en el inmueble. En ningún lugar decía con Cargo

So bad!! They charged me a pre authorization fee and wouldn’t let me pay over the phone for my manager that I needed to have stay there! They are a bunch of crooks!

The customer service was bad

Thanks

El desayuno terminó antes de la hora no tenía ni cafe nadie soluciona los inconvenientes el olor del cuarto es horrible

Wish I could give them a ZERO. Buyer beware! THIS HOTEL IS SHADY, they double charged me, once under "Ocean Villas" another time under Hollywood Beach Hotels. Dirty, disgusting rooms, broken glass on the walkway going up to the room, broken gate to the pool area (probably some sort of safety violation) Awful customer service. Would not answer the phone when I tried multiple times to call them once I saw the double charge. Do not do business with this hotel OR the "parent company" Hollywood Beach Hotels. They should be shut down. Before writing this review I tried to get the issues resolved, but they refuse to acknowledge anything. Give your business to another hotel.

STAY AWAY, especially if you are travelling with children. it’s really meant for the adult lifestyle or spring breakers. The bathroom was small, no window coverings, fridge rusted, the kitchen was not equipped, and the place was dirty. A man make kissing noises at my 11 yo daughter, a John was walking on with his trick as we were high tailing out of there after our 1.5 hour stay. As my daughter was crying to leave as she didn’t feel safe for the night. I requested a refund for the 1 hour parking and was told no refunds, I contacted ******* to see what they can do as I had to pay for another place to stay where my daughter and I were safe.

pictures on ******* showed a functional kitchen yet upon arrival there were no dishes or pots and pans and it seems they expect you to bring your own pots and pans. overall, the property does not match the photos provided by the booking agent