怡保民宿

準備有房間都不錯。下次有機會再過來，還繼續住這個酒店，服務還是非常周到。再門有人帶我們上房間。服務的比較好

只需要改善房子之間的隱私。並提高孩子的友好性。

如果您正在怡保尋找住宿的好地方，我強烈推薦英式舒適屋。雖然距離怡保市中心不近，但如果您開車的話也可以輕鬆到達。房子為您提供您所需的一切。舒適的床、高速網路、食物和飲料、棋盤遊戲等。雷切爾及時回答問題，並提供了入住/退房程序的清晰說明。下次回到怡保時，您一定會想繼續入住他們。

The purpose of this review aims to provide a true & fair view for all the travelers who are interested in booking with BELAKANG KONG HENG. I hope the management can take this feedback into serious consideration & take any necessary actions. We have arrived at 9.20pm & aware that it has way past the check-in hour. There was no one was at the counter to attend to us the moment we arrived. So we made a call to ask for help. The staff, Andy picked up the call & started to rant about our late arrival as if we’ve committed a very serious mistake & there’s no solution to it. We couldn’t help as the traffic was terrible & we were really tired after the long drive so we asked for solution. The next moment he instructed us to go to the mailbox right next to the gate to get our room keys. I mean he could have just skip the ranting & blaming part & tell us straight that the key is just right at the mailbox. Understand that it has way past the check-in hour & the staff might be off duty, however this is not the service that I expect from a so called 5-star hotel customer service. Since the room’s soundproofing is bad, we were given another chance to overhear how Andy takes his customer service skills to the next level in the next morning. He was ranting about our late check-in & request for hair dryer at late night (oh ya forgot to mention that the room doesn’t come with hair dryer & only one bottle of universal shampoo or cleanser whatever you call that to clean your entire body or maybe even the toilet bowl also) in a very frustrated & rude manner. FYI, we did request for hair dryer from Andy but he said the counter has closed & no hair dryer & hung up the call. So we gotta go around to see if there’s any staff around to ask for it. Luckily there was an abang cleaning the room & gave us one from one of the rooms. We overheard & just kept quiet as we were still getting ready to check out in the room. We confronted him at the counter when we check out & Andy truly amazed us when he defended himself by saying he was just talking to his staff & he doesn’t think there’s any problems with being rude. Nevertheless, the hotel is undoubtedly stylish & comfortable in the sense that it truly provides an industrial-chic design with preservation of old building located at the heart of ipoh town surrounded by plenty of eateries & points of attraction. But the customer service, particularly this guy called ANDY, sorry I will never come back again as I don’t expect to pay so much in return for such hospitality.