CASTLE at Waikīkī Grand：懷基基大城堡(CASTLE @ Waikīkī Grand)

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The hotel could not be in a better location. Half block from the beach, near everything restaurants, mall, bars, downtown. The price we got is unbeatable for the location. The property itself is a little outdated, could use some improvements but overall is great for sleeping as we stay out all day. My room had a full kitchen with stove, microwave, fridge and full kitchenware. Depending on how you book you could book with Waikiki Grand Hotel (building name) or could be with Castle Resorts (like a management co.) So from what i understood if you book with Castle Resorts (my case) most units a privately-owned and each individual owner does what they want as far as updates in the unit my unit wasnt too bad the only complaint was the mattress too old and hard on your back but after the first night you get used to it. It is a little weird how they operate so dont judge the book before you "read". So you register at the front desk as you normally would but if you booked with Castle Resort you have to go to a room in the 5th floor felt a little sketchy and do a real check in there, room is jam packed with hotels supplies, almost like a hoarder, but once you past that you will be ok. Other thing there is no room service and if you need supplies you have to go to the 5th floor room yourself to get it. And the cleaning fee you pay at check in is only for the checkout cleaning, does not include room service.

The hotel room felt like it was someone’s old room. The sheets you sleep in feel like someone’s old sheets. The blanket was gross looking. The room itself was cool. There is no way to turn off the TV. The power button doesn’t do what you think it’s supposed to do. There is no cleaning service while you are there. I was there over a week and the room did not get cleaned once. I could tell by the build up of sand you end up with in your room. I tried to keep it maintained but you’re at the beach all the time it’s impossible. But you will be charged a cleaning fee, although the cleaning is clearly not to make your stay more comfortable. Oh and I hope you don’t like sleep. Because although this is of no fault of the hotel, it is what it is. There are a few roosters that hang out at the park across the street. They crow when it’s dark basically. Not at sun rise. They crow all the time. The doors can muffle the sound slightly, but you will be hearing them.

I’ve been to Honolulu many times. This was my first stay at this hotel. It’s suitable as a place to sleep and shower. The location, in my opinion, is great. I did feel duped by the “cleaning fee”. I would not stay here a second time, but it served its purpose for my trip to Honolulu. The staff was friendly also.

The room was dirty, yet they charge me $50 to clean. Stains on the wall, baseboards are dirty, bed headboard loose and bangs the wall, toilet loose from the floor, "cleaning lady" parked in my spot that I was paying for, keypad door locked me out twice. Furniture is old and stained. Only allowed to switch towels every other day. Dark hallways. I stayed one night and was charged $300; I could have stayed at a much nicer place for that price. I was scheduled to stay there one week; I checked out and moved to a much nicer place for less money: The manager never returned my call to discuss the $50 cleaning charge. Hotel LaCroix. Not worth the price at all. Stay elsewhere. Buyer beware. This was room 904.

The room could be best described as a hole. The box spring and mattress was on the floor and had no bed frame. The room had a 2 and 1/2 foot pillar in the middle of the room. The table, an old weathered outside table and two Miss matched chairs looked like rodents had lived in them. It was so bad I couldn’t stay one night there. Thanks to ******* they moved me. I wouldn’t recommend the place to my worst enemy

Great location. Room needed carpet cleaned or replaced. Mattress on bed was very soft and uncomfortable, needs replaced. Wood molding trim inside the bathroom door damaged, needing replaced or repaired. For the price point and location of the condo the room was actually great, just in need of maintenance.

So from the rating, I don’t want you to get the impression that I didn’t enjoy my stay, as I actually did. There was a faulty plug in the room, along with insects and other unpleasantries that I don’t need to get into. I will say that whomever does hiring for your organization is top drawer and you have amazing staff who are quite friendly and accommodating. I realize the hotel is in a transitional period right now, so please don’t take this personally, I just felt that I should be forthright in my opinion.

Before you read this review understand it is written from a perspective of my personal needs and quirks and despite all the negatives I would stay here again. It is hard to get peace and quiet in Waikiki but the Waikiki Grand which overlooks Kapiolani Park and has unparalled views of Diamond Head offers that. It is out of the way of the bustle of Waikiki and the Cathedral of shopping, Kalakaua Avenue. Do not expect opulence or luxury. The rooms as are offered by Castle are utilitarian and spartan, bring your own power bar and extension cord as the outlets are inconveniently. The pictures of the "kitchenette" are downright misleading and decietful. But yet understanding all this i would stay there again.