發掘霍普的住宿

My sisters and I planned a weekend away for the 3 of us to enjoy. This inn looked picturesque and fun. We left behind our spouses, children, and pets to relax, and have a much-needed good time together. We got to our room and the heat was not working. It was blowing cold 65°F air and would not meet the temperature it was set to. The TV was not working either. We mentioned both issues to the front desk before we went to dinner (AJ, she was great!) and she said they would get someone in there to look at both the heat and the TV. We returned later and were told they were fixed. However, neither were fixed or in working order. AJ was awesome and showed us several other rooms to move to. We ultimately moved from a 2 bathroom King, Queen room to a 1 bathroom Full, Full, Twin cot room. Downgrade for sure, but the heat and TV worked. (Side note: one of the alternate room’s TV also didn’t work, and another alternate room had a broken bed that was so slanted, one would fall off if they tried to lay on it.) The next morning my sisters and I ventured down to the Spa for our scheduled massages. The spa called us the day prior to confirm our scheduled massages for the next day. 2 at 10:30, and 1 at 11:30. We arrived at our scheduled appointment time and they told us we had 1 at 10:30, 1 at 11:30, and 1 at 1pm. That was not what we booked and not what we had confirmed just a day prior with the spa staff. The best they could do was keep one of us at 10:30, and then one of us at 11:30. One of my sisters declined to do her massage which would have to have been at 1pm. The spa then tried to charge us a cancellation fee for their scheduling error. We felt that wasn’t fair and they ultimately removed the cancellation fee. While my other sister’s massage and my massage were fine, our massage therapist emitted a very strong cigarette scent, which is not conducive for relaxation and wellness. At dinner that evening in the River Room (on-site restaurant) a couple adjacent to us received poor service or incorrect service and asked for the manager. When the manager arrived they proceeded to verbally abuse the manager and staff in a very disrespectful, loud and disruptive manner to all other guests. While they were entitled to be upset with the service errors, they continued to shout after speaking with the manager. A nearby couple asked them to please keep it down, and they started verbally abusing and swearing at those who politely asked them to keep it down. During that exchange, the male member of the couple called one of the polite couple the “C-word”. To which one of my sisters said, “Sir, there is a child sitting right over there.” It was appalling. They disrupted everyone’s evening. They were not asked to leave, and they remained in the room until they were ready to leave. That sort of behavior should not be tolerated. We’ve only been here 30 hours and all of this occurred. While we knew it was an old inn and not a luxury resort, we were surprised to find the c

不太乾淨，湊活住

我們在城裡參加葬禮，所以需要一家舒適的酒店。 我從哪裡開始。 。 。這一切都開始了我們兩個晚上的住宿。登記入住還可以，房間還可以，傢具和床單還可以，等等。 然後有未經檢查的孩子從房間到室內游泳池在走廊上來回奔跑，然後回到鋪滿地毯的區域和電梯裏留下濕地板。 回到第二晚，我注意到我們的房間沒有得到服務。前台說，客房整理將其標記為已服務。我說不是。他們說，由於工作人員過夜，他們可以在早上帶上乾淨的毛巾和服務。我說我要退房，所以無濟於事。前台“找到”了可以為房間服務的客房服務員。是的 我的女兒第二天晚上加入了我們，所以我讓她在套房起居室中使用摺疊式沙發床。錯誤的解決方案！我知道大多數摺疊式沙發床都不是那麼好，但是由於這家酒店的大部分客房（即使不是全部）都配有它們，所以也不錯。那是錯的。我的女兒告訴我這是無法使用的，並且確定它是彈簧床上的峯谷之後，我才嘗試。我給前台打了個電話，最後與銷售總監交談，後者首先給了我一定的折扣，然後給了我一美元的折扣。解決方案是提供四（4）張摺疊床展開物以緩衝彈簧。運作不好。最重要的是，摺疊床不水平。我不得不把毛巾塞在地板上的摺疊桿下。我不知道這家酒店如何訂購沙發床而不進行測試。我希望銷售總監Ashley可以嘗試。

到目前為止，一切都很好.............................................. ................................................... ...................................................