伊克諾套房酒店的評論

Checked in and start to inspect room. Bed had body fluid spots on sheets and mattress pad, small sofa had spattered white spots all over, bath tub shower had mold all around inner tub area that meets the wall, dirt and grime over doors. Asked for that reservation be cancelled and funds returned to credit card. Desk clerk revered charges on my charge card. I called corporate office to make sure charge was reversed. I then I called my credit cards to check my charge balance only to find out that the desk had charged another $160.00 to an account other than the hotel company account. Once confronted the clerk said it was a computer error that she had nothing to do with and the computer transferred the charge to another account. If I had not checked my charge card account I would have never known of the charge until much later. mind you when I returned to confront the clerk almost an hour later I didn't tell her my name or gave her my credit card but she knew who I was and the amount charged to my credit card to be returned. She insisted it was the computers fault and that it charge me $160.00 incase there was damage to the room which no mention was made of a charge to be held for that purpose. A reverse of charges was done from a personal account and not from a company account. When out of town please check all charges made to your credit card before leaving town. It's hard to fight charges from a distance months later. I told the young lady she attempted to steal my money and that I sorry but it was not a computer error but a human error that authorized the taking of my money. When traveling always be aware of chiefs for they come in many forms and fashions.