凱藝套房酒店(Quality Inn & Suites)

I had a car issue traveling through the area on New Years Eve. I found the property through ******* and it was close to my break down. The room was okay and the property was quiet. There isn't much around it. There was a fridge and micro in the room. It was incredibly cold those 2 nights and there was a large gap between the door and the door frame that cold air just gushed through. The other thing was they were out of key cards so the front desk person had to let you into your room every time which was weird. If you had to run for ice you just propped the door open or you went to the front desk to ask them to open it and they never asked for an ID which felt a little unsafe. The breakfast was good.

I love it . Clean , quiet very comfortable beds and rooms are updated . And the number one thing was the staff everyone that works there are extremely nice respectful and so very helpful . This is probably the first hotel I’ve experienced that.

They didn’t have our key ready when we got there. Something about it not working…the place is run down needs updating. Breakfast barely anything except waffles and some breads and coffee

We booked two rooms. When we arrived they had only one room reserved and no additional rooms available. We had to cancel and get the rooms elsewhere.

Room didn’t have hot water. Tv didn’t work. Was by far the worst Quality Inn I’ve ever had the misfortune to stay in.

Carpeted baseboard trim unattached from wall in two areas. At least a half dozen broken floor tiles in the shower. A rodent of sorts wandering aimlessly between the bed and outside wall until he found a better hiding space. The bathroom vanity was nicely updated however everything else in the room desperately needed attention or upgrading. We left immediately and secured a different place down the road. Not sure how they can call this place the Quality Inn.

We actually left and couldn’t stay at the property. It definitely was not safe and dirty. Very dirty. Holes in ceilings and flooring. Bathroom terrible as well… receptionist was wonderful. Showed us alternative rooms but all were in complete need of repair. We left and told our concerns and requested a refund. We booked a room across the street at the holiday inn express. Would not recommend until actual remodeling occurs.

DO. NOT. STAY. HERE. Property looks unsafe upon driving up. We still gave it a shot (hadn't read the reviews as we were on the road all day), then it took 30 minutes to check us in. Finally got everyone unloaded and headed into the room, got a whiff of the air, looked around the room, then we immediately walked out. Tried to cancel at the front desk (another 5-10 minutes), got a cancellation number/letter. Went directly across the street to Holiday Inn (so nice there!). Called my credit card company to cancel any charges there, but payment had already been approved at that point. So I went through ******* to get my refund, but they couldn't get approval from the hotel management after almost 2 weeks of trying... :( So I was forced to go back through my credit card company and dispute the charge.