温泉城Veteran Memorial附近酒店

作為Choice酒店的“精英”會員，我必須說，從來沒有像現在這樣特別或得到過如此出色的服務！它始於NIki的預訂。我們有5個人住在一個房間，她為我們增加了一個房間。 Donny，Justin和其他三個人在代客幫助下繼續前進。加文（Gavin），馬修（Matthew），喬什（Josh）和尼克（我希望我沒有忘記其他人）在活動和去看的地方以及美味的食物方面照顧我們。但是我特別的新朋友At the water是Eric。我是早起的鳥兒，與我一起旅行的4個朋友都喜歡睡得晚。 。 。埃裏克早上有咖啡和談話。 每位員工都為這座建築，城鎮感到自豪，並對其歷史知識了如指掌。乾淨舒適，優越的地理位置總結了所有這些。

我喜歡住在溫泉的Microtel Inn。浴室很小,所以洗澡小孩子和機動可能是一個問題,但房間和浴室都很乾淨。地板沒有地毯(我更喜歡)。早餐有很多選擇,我喜歡咖啡區與早餐區分開。它創造了更好的流量。我遇到的每個員工都很友好和樂於助人,價格合理。我一定會再住那裏!

這位好心的女士很早就可以爲我們檢查了!伯尼斯,當我們從賽馬回來時,他以熱烈的歡迎歡迎我們,他的好意令人驚歎!給早上在小酒館工作的2位女士贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊贊讚我們喜歡酒店遠離市中心的“主要旅遊區”,但距離馬道足夠近,而且位於餐廳之間。酒店和房間都很乾淨!!我們不介意新的政策“安排客房服務”,似乎新的正常!很棒的員工,地理位置優越,我們將再次挑戰性地入住這裏。

我們在這家現代化和新式酒店度過了美好的時光。酒店在山上,俯繁忙的分道揚的高速公路,有購物和餐飲選擇。我們無法聽到房間裏的任何交通噪音。早餐是Towneplace Suites的標準。唯一的缺點是,如果訂的是特大牀的房間,需要使用沙發牀,當沙發牀延長時,特大牀和沙發牀之間沒有地板空間。誰睡在特大牀的另一邊,就不能下牀,走到浴室。

1) Walls and ceilings so thin that I could hear - and almost feel - the child in the room above thumping, running and jumping from furniture to floor. I checked in at 4pm and the child was was and continued until 11pm when I finally took a couple of Benadryl to help me sleep. And I'm not talking about thumping with maybe a half hour quiet. I'm talking about constant thumping with maybe 3-5 minutes in between. 2) Free internet access was promised on the hotel's website. However, I couldn't find any mention of how to access it in the handbook left in my suite. I called down to the counter staff and was told to simply log onto my Hilton honors app and log onto the internet that way. While I AM a Hilton honors member, I didn't have the app on my device so I asked 'And that's the only way to access internet?” and was told yes. So, wasn't able to complete the project that was due the next day (when I had planned to still be in Hot springs). Instead, I had to ask the person with whom I made my plans if we could reschedule to an earlier time and an abbreviated meeting. (This was so I could get home early and complete my project by due date.) She luckily agreed but the rush (required by lack of internet access at the hotel) really made my trip less pleasant than I wanted. 3) Hilton Honors membership 3a) As a Hilton Honors member, I've always gotten somewhat lower rates when making a reservation through the Honor's website. In fact, the Hilton Honor's website specifically states 'Honors Members Get Up To 5% Off All Stays!' Unfortunately, at this hotel, the Hilton Honors price was $145 as contrasted with $139 that I would have been charged had I gone directly to the hotel to make my reservation. 3b) Getting 1 night free for 50,000 points WAS a good deal if one DID get the Hilton Honor's discount. But a terrible Deal when you have to pay MORE when you book through Hilton Honors. And those points are not easily or quickly acquired. 4) When I finally complained to the counter staff at 9:30 (figuring that quiet time was at 9 as is the policy of other hotels in which I'd stayed) she said she'd go upstairs and talk to them. I never got any follow-up about from here about the outcome of her visit. So I called back and the woman said that the couple was trying to get their child to sleep. I asked if she had, in any way, asked them to stop or when it might stop, she said no. 4-a) I asked if I could then get a different room. She said she only had a regular room (I had a suite) and that the rebate for changing from suite to room would be $1. We talked a bit and she finally offered $15. Hmmmm....really not enough to change a suite for a room AND have to move to a different room at 9:40 pm) Then I asked if I could get a refund and move to a different hotel. Nope! 4-b) Finally, realizing that I was pretty much stuck in that room and that she wasn't going to ask them to quit, I said to her that I'd go up and ask them myself. She