關島樂天酒店於2014年翻修一新,距離商店、咖啡館和餐館約有5分鐘的步行路程,距離A. B. Won Pat International Airport國際機場約有10分鐘的車程。關島樂天酒店坐落在海濱,俯瞰着杜夢灣,設有一個游泳池、一個健身中心、一間餐廳、一間美食店和一間咖啡廳。時尚的客房設有陽台,可欣賞到迷人的水景。客人可以在健身中心鍛鍊身體,那裡提供心肺功能鍛鍊器材、跑步機和健身自行車。小童遊戲室提供遊戲、玩具和各種激動人心的活動。酒店還設有一個小童游泳池。酒店餐廳提供全天自助餐,包括各種國際風味美食,而The Lounge & Deli酒廊享有海景,提供熱帶飲料。Horizon Cafe咖啡廳供應各類三明治和小吃。
My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.
Hi there My name is DIAZ I’ve been staying at this resort for more than a month, so far everything is great, room with stunning ocean view and great costumer service from everyone. However I want to give special mention to NEIL FERNANDEZ, outstanding customer service, always pleased to assist you and great sense of humor, employees like this guy deserves promotion from management. Niel keep up the good work and dedication to us your guests 👍
訪訪客The breakfast at the hotel was a well-stocked buffet-style meal. They did make custom omelets. The breakfast included a wide range of meats each morning. There were breads, cereals, and pastries. Coffee, teas, and juices were included. The rooms are large and are well-appointed. The bed, pillows, and linens were outstanding. My room had a nice view of the pool and ocean. The internet worked well. The hotel is well located near the beach, dining, and shopping district. Other nightlife activities are in close walking distance. There was a large self-serve washer & dryer on-site.
訪訪客My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.
訪訪客Hi there My name is DIAZ I’ve been staying at this resort for more than a month, so far everything is great, room with stunning ocean view and great costumer service from everyone. However I want to give special mention to NEIL FERNANDEZ, outstanding customer service, always pleased to assist you and great sense of humor, employees like this guy deserves promotion from management. Niel keep up the good work and dedication to us your guests 👍
I booked a night at the Guam Airport Hotel on a layover. I was traveling home from Japan so had heavy luggage. I checked in without problem and the first indication that it wasn't a modern hotel was the metal room key. I soon discovered there was no elevator and had to lug all my luggage up to the third floor. Then we got in the room. The air conditioning blew cool air but not enough to adequately cool the room. The TV didn't work, and there was no WiFi at all. No toiletries in the room. My son came out of the bathroom with ants on his neck. I looked and saw ants in the bathroom. I will be sure to avoid this hotel on future visits to Guam.