赫斯頓海德酒店(Heston Hyde Hotel)

this property is used for Asylum seekers, and we were not told. at over a hundred and twenty pound per a room , i am shocked. We booked two rooms for a wedding, and found the Bar and pool were closed also. there were people hanging around all night. the rooms were not great, and the water pressure was not good. They even took a deposit which i was not expecting ******* should not have this on the website and should of told me.

This Hotel is no longer a hotel its a centre to house refugees/ asylum seekers. Therefore should not be open to guests. Yes our room was fine but we were at different ends of the hotel to our daughters. They had strict instructions not to leave the room or answer the door. Many men just hanging about the corridors and outside. Rooms was clean and tidy, and as we were leaving early for a flight we just got our heads down for one night. A wedding was taking place on the ground floor but clearly no guests stayed over as the car park was empty at 7am. Please remove this hotel from your site until its returned to a Hotel.

The room was disgusting, it won’t let me post picture but it was so dirty. Waste of money, nothing was clean, bedsheets had hair, sink was gross. The room wasn’t cleaned at all; toilet wasn’t even flushed, towels were dirty and wet.

Miscommunication: error on part of front desk host who I spoken to the day previous to booking. This staff member didn’t convey correct information to me regards check in time. The duty manager did address this problem adequately shortly after but still the scene at the front desk during check in was a major embarrassment for us. Regarding a fair value for money this is about a 7/10. Slightly higher than what it’s worth. Clean room. Double bed is actually two singles joined together very flimsily. Spacious room. Was told the restaurant and more importantly the swimming pool was closed, major disappointment.

Heston Hyde has much potential as a business hotel, however at present it is being used as temporary housing which is obviously not mentioned during the booking process. Sadly this lead to a noisy internal environment, for example, children were scooting up and down the corridors until the late hours. It also has sadly led to a closure of all facilities, this was particularly frustrating as I have planned to take a swim before heading out for dinner. I couldn't fault the cleanliness but sadly the other factors mean I could not recommend a stay here.

We have stayed 2 night very noisy so many refugees are there untidy room service very poor there is no tea bags .waste of money we spend £75 for night

Thanks for the upgrade! Hallways could be a lot cleaner……seems like ppl were living here, not a hotel. Weird vibe.

We didn’t know that hotel turn into refugee champ it’s was horrible trip everything was close no bar no food no pool.

I am so angry and will take this further Hotel advertised with pool bar and restaurant Non are open It is being used as a hostel Dirty plates line the corridor piles of black bags in lobby Huge fight in the middle of the night in the room next door and i was truelyscared all night I had just teavelled from australia and just wanted a meal and bed got no sleep a d no food available as advetised You description is misleading to say rhe least