I got into the hotel at 2:45. I was told my room was not ready so I waited at the lobby bar for an hour for a call from the front desk. Never got it. Had to walk back to the FD to ask about my room since I was about to loose my dinner reservation. After another 20 min I had to settle for a king bed instead of a double beds room which is what I had reserved. King bed rooms are cheaper, I did not get a refund or discount of any kind.
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Haminat
2023年3月21日
Our stay at this hotel was nothing short of spectacular. We stayed in the deluxe king room. The staffs were courteous and willing to help with any questions you have. The room was clean and modern. I wish there was a rooftop pool though, otherwise everything else is an easy 10/10.
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Erica
2023年3月14日
Room was a beauty but elevators were very slow but it eventually broke down . They were up and running in the morning . Had to go up and Down 8 flights of stairs to get to room. But overall stay was nice . Will stay here again . Valet and front desk were awesome.
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Juan
2023年6月20日
It was my son's first trip to an Astros game, JW Marriot was and will be my choice for this and future trips to downtown Houston. My son loved it!!
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George
2023年1月3日
Arrived at 8:20pm and my room was not ready. I don’t think they went the extra mile to offset the inconvenience. I still had to pay $46 for parking and the full price for my room. They did offer an upgrade to include complimentary breakfast. Was told breakfast ended at 1, got there at 10:30 and it ended at 10am. Lol Sincerely just a mention because they needed to do better here. Otherwise an excellent choice.
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Gordon
2023年5月3日
Location is centered in downtown Houston. Good dinning choices. Close to baseball stadium. Transportation is also available. Good property despite the construction going on around it. Room was comfortable and quiet.
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Roberta
2023年3月6日
The staff went over and above to make. I’d feel welcome!
Great staff at front desk especially Lisa who was instrumental in finding car keys I left behind! Great employee!
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Regina
2023年2月21日
Hotel localizado na região central de Houston, os funcionários são educados, o quarto estava limpo e a cama é confortável. No frigobar havia apenas duas garrafas de água (nenhum refrigerante). O chuveiro é bem barulhento, parece ser antigo.