This is by far the worst hotel experience we have ever had. The entire property is under renovation, with trash, noise, and dust everywhere. When we arrived late at night, the front desk insisted there was no reservation for us. After 30 minutes, they finally checked with the manager and realized they mixed up the guests and had given our reserved suite to someone else.
As a result, we were downgraded to a standard room, and even that room had severely outdated facilities—the fridge and AC were making constant loud noises. Completely unacceptable.
If the hotel is under renovation, it should not be selling rooms at all. And please stop misleading customers with overly beautified photos. This is false advertising, and we are filing a complaint.
翻譯
