休斯頓蓋勒瑞亞皇家索內斯塔酒店(The Royal Sonesta Houston Galleria)

Freezing cold no heat coming out of heater had to use extra blanket

房間沒有我想像的那麼新，他們把我安排在四樓，可以看到風景，也沒有車庫，這不是很好。離五星級還差很遠。幾乎有汽車旅館的感覺。

Very nice, very clean, staff very helpful, room service AMAZING!

很棒的體驗。每個類別的 5 星級酒店。我推薦給家人和朋友。

我們住了一晚很棒！他們甚至為我們開了咖啡店，讓我們在午夜搶瓶裝水！

The check in was easy. Our room 830 was not clean and looked like it had not been used in a while. The cabinet that said refrigerator didn’t have one. The carpet was dirty. The battery for safe gave us a low alert. My wife had to clean the bathtub before she bathed our first night. The road noise on 610 was very undesirable. I had to move a large desk to plug in the coffee maker. The room was cleaned the next morning and was as it should have been when we checked in. They did resolve the safe battery issue but the refrigerator they put in leaked water into the cabinet. The bathroom was very small and only had like a seven foot ceiling. I’m 6’4” and drying my hair was a squatting situation. The lounge area was nice thanks to Michael Phelan. That was our third stay at that hotel. I think I’ll search for some place different next time we stay in Houston.

I was VERY disappointed in this place. Photos are deceiving and makes the building look very modern and clean. However, the room was outdated, random closet that didn't even match in the room, TV didn't even work, and everything about it was disappointing. Only good thing was a lady at the front desk. They were very nice and helpful.

The elevator system is horrible. It has to be fussed with on almost every trip. The AC makes a vibration sound-we switched rooms because of it but it wasn't much better. The mini fridge is LOUD-we turned off. Worst TV set up-choices were lame. Bed was very comfortable and sheets were fantastic.

No hicieron limpieza del cuarto, la habíamos solicitado, Me preguntaron si quería limpieza , estaba programada y se les olvidó Quede muy molesta , llegas a descansar y tu cuarto no tiene servicio Es hotel no Airbnb