休斯頓白玉蘭酒店-臻品之選(Magnolia Hotel Houston, a Tribute Portfolio Hotel)

We had a great stay at magnolia. The service was superb and cleanliness was awesome. I will 100% recommend this hotel for anyone swishing to stay in downtown Houston.

我們非常喜歡這家酒店。房間超級浪漫（而且乾淨），景色優美，游泳池很棒。

Overall, the stay was average. I booked it hoping for a nicer hotel, however I don't think it's worth the price I paid. As for location, I didn't feel safe walking alone as a female at night (but not the hotels fault). I booked a King room (travelling solo), but received one with 2 queens and then when I called they said they were sold out of the room requested even though my booking was guaranteed. They offered a breakfast voucher but when I saw the menu at the restaurant that was not appealing. The staff helping me was very kind and tried to make right of the situation. It is quite outdated, the drain in the shower did not work properly, neither did the fridge in the room but I was so tired after travel so could not be bothered to move or deal with it. Some pros: the pool was nice, as was the hotel bar for drinks. Some staff were quite friendly, others seemed annoyed by customers (there was a conference on at the same time so it was often busy). Bed was comfy too. Overall it was fine, but probably not worth the high price.

Haven't stayed at the Magnolia in years, but decided to book a room since I was in town to see some concerts. It's definitely gotten overhauled since I was last there. I received complimentary breakfast since I booked through ******* which was awesome. All elevators were functional. Cookies are served at night with milk , the staff was super friendly and kind and the valet was quick as well.

We flew in from Florida early morning. The hotel said that we would not be able to check in until 4 o’clock. But the hotel was able to get us in early enough into our room so that we could shower and clean up before our show that night. I felt like they bent over backwards to accommodate us. The room was exceptional. My wife talked with Norton on the phone and told him that it was her birthday weekend and he hooked us up. We will definitely stay at this hotel again.

Really enjoyed my stay. Didn't like the first room too much, so they allowed us to change rooms which we liked better. They have a cab service for a one-mile radius that does pick up and drop off. The milk and cookies were nice gesture. A lot of homelessness and vagrancy in the area. Be careful and remain aware of your surroundings.

Poor check in - room not ready 2 hours after posted check in time. Lack of staff in all parts of the property. Many homeless people in front and around the hotel. Very uncomfortable for young kids to arrive at the hotel. As parents we used it as a learning experience. The Westin 2 blocks down would have been a much better option.

我們登記入住後發現空調並不冷，但給了它幾分鐘的時間來冷卻。天氣非常潮濕，所以決定打電話給前台 - 他們派了維護人員過來並調整了設置。天氣仍然很熱，所以我給前台打電話，結果被擱置了 36 分鐘，我不得不掛斷電話，因為我們要觀看一場棒球比賽。我在比賽時打了電話，並確信他們會再看一眼 - 我們從比賽中回來，天氣仍然又熱又濕！打電話給維修和/或切換房間已經太晚了。當我們離​​開時，我告訴前台並講述了我可怕的經歷。