休斯頓西環商業街廊萬豪酒店(Houston Marriott West Loop by the Galleria)

Very dated rooms & overpriced. Friendly staff but multiple mistakes that required trips or calls to the front desk. Service & quality is not up to Marriott standards.

Had one reservation on ******* and the following night booked through Marriott. I was told different things each time I contacted Marriott. “Will not have to check out, or will have to check out” without any same messaging for days. Ridiculous lack of consistent messaging. I spoke to someone in remote Marriott reservations 2 days before check in who seemed very capable and said we would not have any issues. Each time I went to the front desk it was different.

Somewhat dated property. Overpriced & not up to the standard of the Marriott brand. Courteous staff & great location.

Really was not there long enough to check things out. But what we saw was nice

Place smell, pool room has AC blasting, probably on purpose so people don’t swim. Bar services ******

Very dated property … poor service all around from front desk to room cleaning. Also services pretty sub-standard, no water, no room service after 10pm, no refills on the in room coffee / teas… plastic/paper cups Felt like a cheap motel

Hotel was clean and staff was great. Rooms are a tad dated and could use an upgrade, but besides that great!

Overall was good. One negative Bathroom was in poor condition, shower faucet didn’t work properly, tub needed draining.

The stay was perfect. I booked this hotel after having an awful experience at the Doubletree Brook hollow. Where i abruptly left. You saved our trip....THANK YOU