休斯頓廣場雅樂軒酒店(Aloft Houston by the Galleria)

The hotel was in a great prime location. Daniel was very helpful.

We were locked out of our room for 3 hours 11pm - 2am. We were offered to sit in another room while they fixed the issue. Room was not offered to be comped. All of our stuff we needed was in the locked room. Corporate will be contacted over this issue.

Family and I agreed on Aloft Galleria, because we had heard good about this chain. Big mistake !! 1. Ice machine was broke, so I had to constantly get ice from the bar downstairs! 2. Only 1 elevator worked; so the wait from the 7th floor down was grueling!! 3. No phone in the room; they claimed i need to download the app to get room service!!! WHAT ?! 4. Shower door didnt close right, so water got all over the floor! 5. Patched up ceiling above the beds; looked like a kindergarten kid painted and did the dry wall !! Overall , horrible hotel !! Staff wasn't super friendly either ! There are many other nice hotels in the Galleria area ! Stay somewhere else other than Aloft Galleria!!

The heated pool wasn’t working, the room was very small, you have to pay to park for every night that you stay, you have to pay for breakfast! It just wasn’t what we expected being newlyweds! Our wedding night should have felt better and enjoyable than it was !

Hotel Aloft is not the most pleasant hotel. The room itself has a lot of missing amenities. There was no remote to watch television, there was no trash cans to throw away personal belongings, and no phone to contact the front desk. It cost to park at the residence. The carpet on the walls were run down and had dust over them. I would probably not choose to stay here again, although the only upside is being near alot of shopping.

We pulled into the parking garage in broad daylight, around 4:00pm, to check in. There was a old run down car blocking one of the entrance lanes. The trunk was open and three males were standing at the back, organizing all of their drug and narcotics selection. It was blatantly obvious they were setting up to make a sale. We quickly moved past them and went to a higher level of the garage. Unfortunately, we would have to walk past them to go into the MAIN FRONT entrance of the hotel. I decided I would try to sneak a photo and call Houston Police. But by the time we parked and rode the elevator down, they must have completed their sale, and they were gone. Where was the hotel staff? Where are the security cameras!? This was NOT the first time these people had setup and done this……beware of this location.

I don’t even know where to start. The property looks nice enough from the outside however, when you walk in it’s dated and very dirty. The floors are stained in the hallways and in the rooms. The wallpaper is peeling off the walls, and the floors don’t look like they’ve ever seen a vacuum. Our first room smelled like mildew and the linens had not been changed from the previous guest. Our second room was even worse. It also smelled like mildew and it was filthy. There was hair in our linens, the mattress was soiled, the floor was dirty, and there was hair on the shower floor and walls. The toilet wouldn’t flush, and the coffee packets next to the coffee pot had been opened. Not that I would dare using the coffee pot here. It looked like the only thing the cleaning staff bothered to do was make the bed. Since we had already changed rooms once we decided to suck it up and get some rest, unfortunately that didn’t last long. Upon turning the lights off we noticed light shining into our room from a vent on the wall. It was a little creepy that light from the room next to us was coming into our room. At 11:30 at night we packed up and decided to make the 10 hr drive home. I wouldn’t recommend this hotel to anyone! The owner, A Loft, and Marriott should be ashamed to charge $165 per night for a room here. The only positive thing I can say about this hotel is the staff we encountered was nice.

The property is nasty and dirty the front desk manager is a liar they need to sell this place to some better owners

Great location, but would not stay again. Their was no ice vending machine in the hotel. Lobby locks after hours so hope your key doesn’t fail or you are on time checking in because you can’t get in. Also in the lobby at 9:00 am the staff was vacuuming and asked me to leave the area to vacuum. I thought that was odd.