品質酒店及套房西追

Absolutely horrible no hot water and the hotel took our money plus a deposit without telling us! We found out other guests checking in we're leaving we did not even take our luggage up and immediately demanded refund. The clerk said he processed refund d to Trip.com and I would have to get them to call them and get refund!!!! I have made several calls and still NO REFUND and they have had our money for 5 DAYS!!! AL.OST A WEEK I AM MORE THAN DISSATISFIED AFTER I IMMEDIATELY CANCELED THE BOOKING, THE DENIED THROUGH THERE APP PROCESS AND MADE A OTHER BOOKING AT SAME HOTEL SAME DATES ETC. I DID NOT ASK THEM TO DO SO. UPSET BECAUSE PHONE CUSTOMER SERVICE SAID THEY WOULD CONTACT HOTEL AND PROCESS THE REFUNDS AND MONEY FOR INCONVENIENCES THIS JAS CAUSED. we were immediately put in a safety concern and monies tied up, we had traveled for a very important family event with children !!! Can not be without hot water! The property was in Houston and not getting hot water from Thursday til Monday!!@@@ we could not find any rooms after 5 hotel due to Rodeo going on in Houston! We were there for wedding!!!!! Excuses and the run around if you want this! Book with Trip a d pick Marriott Quality Inn in Houston Tx Westchase!!!! Very unsatisfied travelers!!!!! Sylvia & Chip Gray

El cuarto es ok. Hay donde trabajar y la cama es buena. Pero el baño tiene manchas de suciedad. El personal no es nada simpático. Y el alrededor no es nada seguro. No salga a pie y aguarda el coche dentro del hotel.

Me cobraron $50 extra por si dañaba algo y dijeron que me iban a regresar esa cantidad son 2 semanas y no e visto mi dinero en mi cuenta. Reserve 2 cuartos ósea que son $100 muchas cucarachas el elevador no servía olía mal

Seansacion de suciedad, olor a cigarrillo . Solo estuve 2 horas. Decidi irme del lugar

No breakfast No smoking area Unfriendly staff