休斯頓高地I-10萬豪萬怡酒店

Das Putzpersonal hat meine Schlafschiene weggeworfen. Seither haben wir trotz erneuter Kontaktaufnahme nichts mehr vom Hotel gehört. Zusätzlich wurde uns (obwohl die Buchung im Voraus bezahlt wurde) der Betrag vom Hotel doppelt abgebucht. Beim Einchecken wurde dies als "Deposit" deklariert, welches nach dem Checkout wieder freigegeben wird. Jetzt darf ich ein erneutes Mal mit dem Hotel in Kontakt treten.. Solche Vorkommnisse und Reaktion (oder eben keine Reaktion/Kooperation seitens des Hotels) sind aus meiner Sicht ein absolutes No-Go für ein Hotel in diesem Segment.

Muy buena ubicacion justo en medio de los dos aeropuertos. Lugar muy bonito y limpio. Pase un fin de semana muy agusto. OJO... no incluye desayuno gratis, pero puedes comprar ahi mismo y tienen un mini bar y starbucks. El estacionamiento sale 20 dlls la noche. Excelente lugar. Me encanto!

I booked a suite at this hotel for the night before and after my wedding. I specifically told cleaning staff that my bridesmaids and I would be getting ready there and we would be leaving at 3pm. They told me they would clean my room after then and said it would be no problem. When my husband and I walked into the room was exactly how my bridesmaids and I had left it. The trash wasn’t taken out. The beds weren’t made. The towels weren’t changed. Bags of food we left to be taken were still there. The room smelled like food. Disappointing to say the least. When I called for a possible room switch, I was told there are no more rooms available and “it’s really crazy they didn’t clean your room I don’t know why they would do that.” I was also told that my husband and I could come and grab clean towels from downstairs. I was clearly upset, and left note of this with the front desk personnel the next morning and asked to speak with a manager, but they told me no one was on site and they would have someone reach out. Over a week later and that has yet to happen and Ofcourse they already took their money. Extremely disappointed with Courtyard and this location for how they treated us on our wedding night, which resulted in us cleaning our own room. Had it not been for how exhausted we were, we would have drove home. The best thing about this hotel was the convenience of location, but there is plenty of construction in the area making it difficult to find for some. Tread lightly.

Hotel service Came for a trip to Houston for a family trip first time getting a hotel and the place was clean, service was fast, and staff very friendly. Amazing view of the city

Business trip Kudos to the front desk staff! I used to work in the casino/hotel industry for years and know that how your guests are treated upon arrival often sets the tone for the stay. The only personal concern I had was the mattress had no firmness left in it and for someone with a bad back, I definitely paid the price in the morning. Otherwise everything was spotless.