休斯頓能源廊希爾頓惠庭酒店(Home2 Suites by Hilton Houston Energy Corridor)

staff friendliness. Even if you do not speak English well, you will be kind to me slowly. Smoking area is good. However, the shower water pressure is weak.

Hotel desmejorado, sucio, area de ascensores sucia, habitación sucia, no hacen limpieza, sillones rotos, no hay relación con el precio esta mal todo, y pide que le limpien y no lo hacen, hay personal dis que limpiando pero no lo hacen, necesitan mejorar

酒店非常好，接待處的工作人員非常友好且樂於助人。早餐還算可以接受。食品區的工作人員非常友好和細心。大樓內的所有公共區域都非常乾淨。房間正如你在照片中看到的那樣，也超級乾淨。我們一定會和我的家人再次住在那裡。

Wow, where to begin. Upon arrival and checking in Friday evening (for a two night reservation from Fri-Sun) we were greeted by a very friendly staff member who informed us that the machine that creates the key cards has been down (from the sounds of it, it’s been like this for a couple pf days). I had made the reservation for the weekend the day before and it would have been a good heads up— had I known that this was going to be an issue, I would have cancelled right away and made reservations elsewhere. Furthermore, they had mentioned they were hoping to get it fixed by the following day… again, had I known I would be keyless the entire weekend, I would have cancelled the reservation rather than checking in. The entire weekend, either my husband or I had to be in our room to let each other in, or we would have to have a staff member escort us to our room. This was a HUGE inconvenience because we felt self conscious about going in and out of our own rooms and if we had just left the room and we forgot we left something in the room, it would be too big of a hassle to grab someone to open the door so we would just go without. Furthermore, the entire building smelled damp and unpleasant for some reason. I know it rained all weekend but the halls smelled like when laundry is poorly dried… the rooms smelled a bit less but only because we kept the room very cold to distract from the smell. On *******, the rooms were advertised as having a “full kitchen,” but

Es una hotel para estancias largas muy agradable, el personal es super amable en general, las personas encargadas de restaurante son muy limpias y atentos. El estacionamiento es amplio y muy limpio.

We booked our trip a month ahead. I called the 3 days before our arrival date to make sure they had our reservation because I was requesting connecting rooms. As I was traveling with my elderly mother and my 3 small children I wanted to keep an eye on everyone. The lady told me yes ma’am we have you down. Everything is good. We show up to check in and the lady at the desk tells us we don’t have any connecting room available right now. I can put you in two rooms close to each other. I said but I called 3 days ago and they told me they had it down and ready. The lady was not very friendly or helpful. Just basically said there was nothing she could do. Our stay was for 5 days. The second morning we went to ask the front desk if they could have housekeeping come take our trash and give us fresh towels and more coffee for our rooms. No housekeeping came to our rooms. We noticed on our floor every room was putting their trash outside their doors for it to be picked up. Just looks trashy to walk to your room and see trash bags by all the doors. We stayed there 4 nights and not once did room service come to clean our rooms or give us towels. On day 3 my husband walked by a housekeeper’s cart and just took some towels so we could at least have fresh towels! We have stayed here before and didn’t have any issues but this time was not a good experience for our fun spring break trip we had planned. We will not be staying here again. The pool was also so dirty with trash and leaves.

While visiting, Houston implemented a boil water moratorium. I do not blame the hotel for this but for breakfast why would the hotel not offer orange juice just because the system uses tap water!?!? Provide other dispenser or individual juice bottles not just tell clients “we can’t serve you juices” only coffee. Bad leadership decision. Will never be back.

Robaron la camioneta de mi sobrina en pleno estacionamiento del hotel. Es inconcebible que no se preocupen por los vehículos de los huéspedes y nunca volvería a quedarme ahí por inseguro