Lion Square附近酒店

我需要在深夜墜毀的地方，所以我在線預訂了一個房間。當我到達時，那是乾淨而安靜的。客戶服務非常好。我在我的汽車停車位旁找到了一個房間。當我走進套房時，那絕對很棒。一切都很完美！

嗯,我想先說這比上次入住要好,但它仍然需要重大改進。我感謝免費升級,但因爲我現在無法將自己淹沒在水中,這對我沒有任何好處。工作人員大多很棒,但我最後一整天,我只想在泳池邊坐30-40分鐘。不用泳池,只是坐在椅子上,因爲天氣不錯。顯然,這還是沒問題的,所以耶。我給了他們另一個機會,這是我要求的一件小事。花500美元以上的住宿,你會期望能夠坐在你想坐的地方,特別是我甚至沒有要求使用游泳池本身。很抱歉把前台服務員從我認爲一定是接的談話中帶走!週五晚上工作的年輕人(晚上7點左右,黑襯衫)非常有幫助和專業,你需要更多的員工像他一樣,以及我相信星期四晚上工作的年輕黑人。前台的女人們似乎很生氣。

酒店提供很棒的便利設施!前台和客房服務人員都很親切和禮貌。我們住宿的唯一缺點是前台經理Ebonie。高速互聯網向我收取3次費用,但並沒有選擇免費或高速,因爲它自動爲我這樣做。我試圖向她解釋這個,但每次我試圖解釋,她都會打斷我,說她不會取消收費。我真的不介意15美元收費,但她可以更好地解釋WiFi的情況,而不是粗魯地離開。我要求一張名片後,她又取消了兩個奇怪的收費。除了這次經歷,一切都很棒。我在萬豪酒店工作,去過其他酒店,但從未見過經理對客人如此行事。她絕對需要管理培訓,除了那些優秀的財產和員工。

I have to say I had the worst experience ever. I always stay at a LaQuinta when traveling and I read reviews before booking and the reviews were satisfactory. First off the elevators were not working in which they did state on the app, but I informed them ahead of time if possible I needed a lower level room. Well when we checked in they gave a room on the 3rd floor so walking up several flights of stairs wasn’t in my plan. I asked if there was anything else available and they said no. I went ahead and kept the room thankfully my son was able to help me get up and down the stairs. The 3rd floor air in the hallway was not working so it was extremely hot so by the time I got to my room I was exhausted and saw a roach crawling over the outside door. We checked our room and didn’t see any but informed of the issue. First night was ok, the breakfast wasn’t the best. The second night the air in our room wasn’t cooling and we woke up in the middle of the night drenched in sweat so I called several times to the front desk and no answer so I had to walk downstairs and no one was at the counter at all. I attempted to write out a note to leave and eventually someone came and since they didn’t have another room like the one we booked they gave us separate rooms. One of the rooms my daughter saw 2 roaches crawling on the dresser and we had to call back down and have them find us another room. The attendant did and we were able to rest and try to enjoy the rest of our stay. The checkout was the worst I have ever experienced. The attendant was helping a young lady and I assume they didn’t have her info in the system, so about 5 people and myself were waiting in line to check out and she didn’t say not one word to any of us to even say she will be right with us. Then we were gathering all our bags from the room and was rushed out. I was so upset and really didn’t like my experience at this location at all.

Checkin工作人員非常愉快 習慣經常住在這裏,但不認爲我們會回來。位置好,但設施被允許跑下來。價格比過去便宜,但這是一場優質住宿的競賽。牀破舊,不舒服。電插座不會插頭。一般破舊狀況。嚴重需要裝修。電視小,操作困難。不太可能退。

酒店地理位置優越,離你需要的一切都很近,乾淨,安靜,工作人員很友好,回到休斯頓地區一定會再住這裏,伯納德對他遇到的每個人都真的很友好和善良。

無可挑剔的服務:我們敬業而訓練有素的員工致力於全天候提供個性化和周到的服務。從您踏入我們酒店的那一刻起,您將受到熱情的款待和真誠的渴望,讓您的住宿舒適和難忘。

Ok, where do I begin. When I walked in around 5:30pm on 10/9/23, I was greeted by the front desk staff, the young gentleman was very nice and friendly. I went to my room initially because the app said my electronic key was ready to use. Went to the 12th floor and nope, trek back down to the lobby and had to get a regular key. Frustrating to lug my stuff back downstairs. My room was really nice, size wise and they do clean it as well as possible but as all the reviews say, extremely outdated, needs everything replaced. What was really frustrating was the temperature of the water in the shower. Early in the morning, you turn on the water, you have to get in because you're on a time crunch. You stand there, sticking one arm at a time in the water and you're dying because it's so damn cold. By the time you get through most of your body, it finally warms up just in time to wash your hair. On my last morning there, I had a 7:20am flight so I was in that terrible cold shower earlier than I'd like to think about. Yes, I would run the water ahead of time as much as possible but come on! The hotel has potential, but they need to put some serious money into it. The hallway on the way to the elevators has some type of scented thing plugged in, I had to gag as I passed it everyday and wondered what needed to be covered up, scent wise. I've stayed at the Aria in Las Vegas, amazing smell when you walk in, they aren't trying to cover anything up, it's just a wonderful, stays with you and even provides a memory to reflect back on type of smell. Anyway, I was attending a conference. The room itself was fine, no issues there, however, each time we took a break to use the restroom down the hall by the restaurant, it was an adventure. We all laughed because you never knew which sink would leak out water and which would provide the soap. You also, typically had to use a roll of paper towel that sat on the counter that you had to rip off a piece to dry your hand. It was crazy. I would stay again if I absolutely had to, the convenience of attending my meeting and going up to my room during a lunch break was really nice. Sorry, I hate to give a negative review but maybe someone will listen and sink some money into this potential of a hotel. Nice employees though!

d by Marriot houston westchase  asa johnson ​ You CAUTION! THEY RELEASED MY PREPAID ROOMS AND WE ARRIVED ON A RED EYE FLIGHT TO NO WHERE TO STAY WITH ALL SURROUNDING HOTELS FULLY BOOKED. These rooms were confirmed for weeks before. They never called or emailed until that they oversold. I literally called when I was in my rental letting them know I was on the way, and they told me sorry I will need to call another hotel because they over booked. Why they gave someone both if our double rooms, I don't know??? I explained that is unacceptable. Here are photos of the rooms they sent put us in due to their inconsideration. Nasty just nasty. Mold, Hair, dirty, ran down. They finally sent a cancellation email after we showed up for our reservation. Austin Gerdes the Assistant is the general manager that gave away our rooms and he wouldn't return any calls. I felt bad for the poor lady on duty trying to clean up his mess. She gave him my number over the phone but he never called. How inconsiderate. This is a business trip and they started it off as a nightmare. Horrible practice and damaging to Marriot's reputation.

I booked this hotel based on stars and without looking at the actual reviews. I should have looked at the reviews and pictures. I was in town for a stressful reason so I didn't have the time or energy to complain and really, there wasn't any sense in complaining. This place has been run down for quite some time, and complaining wouldn't have made it better. I figured I would just make do but I also discovered I had only hand towels in my room. I called the front desk and the person who answered had to ask me what room I was in, so obviously, even their phone systems are so outdated that it didn't tell her that information. I waited about twenty minutes and called again. She let me know that they were waiting for the dryer. !!! I used a hand towel because I had to leave. When I returned, no towels had been delivered. I went to the office to get them myself. The phone no longer worked - it only gave a busy signal. The person in the office looked like she was half asleep and sitting on her own phone but she kindly gave me towels. The unit itself was filthy with grime on the doors. The toilet paper holder was falling out of the wall. There was peeling paint and damage to walls and furniture. There wasn't hot water. It got just barely warm enough to tolerate. All in all, it's just awful and needs a complete overall. The fact that this is a Marriott property is incredible. Someone needs to do a site visit and then begin the renovation process.