Ararat Resort Tsaghkadzor

We had a good experience at this hotel. It’s a calm place, a bit away from the city center, but the reception can assist with bus information to help you reach ropeway. The staff was very friendly, especially those in the reception and kitchen. The only downside was that the walls weren’t soundproof, which affected our sleep a bit. Thank you for the champagne gift for my birthday—it was a lovely touch!

This is actually the first time that I am leaving a bad review but I have to do this. The customer service is zero in this hotel. We have booked a family room for 2 families with kids and agreed that they will provide us a crib for babies but on place it turned out that they NEVER provide even a single crib for this room reasoning that there is no space there ( there was a space actually) and literally forced us to take a room which was more expensive ( with a bigger guest room and smaller bedroom). But most ridiculous part was that they finally provided us two cribs in the room, which was much smaller than the first one. We couldn’t find a new place with the kids so we stayed, but the mood was ruined. Also after providing second key, first one stopped working.