1.h78三個酒店是一起接機的。約定了6：30，見到接待員後等了大概十分鐘，但是衹來了一輛小車，走了七八個人。我們一羣中國人又等了一個小時不到，然後四個外國人來了，才拼到一輛大車到酒店。 2. 提前兩個多月預訂的海景房是圖片中的樣子（見p1、2、3），和agoda官網相似度過低（見p4），官網上衹有海，我實拍的衹有樹。溝通一個小時，前台經理拒不承認虛假宣傳，maya經理很會陰陽怪氣和PUA，認為“我們覺得酒店在詐騙”，但我的確相信有正常智力的人不會把樹和樓定義為海洋。酒店給出方案是“樹景房”延遲退房四個小時or以實時價格購買普通房併入住普通房（給出價格是770rmb，而攜程實時價格衹有700rmb不到，在我預訂的3月價格甚至不到600rmb）。3.最後我們選擇了第二個方案，身心俱疲，而酒店並沒有因虛假宣傳被任何懲罰。4.網上提到的問題，比如門縫大、空調吵、不隔音、蚊蟲多等等，都存在。5.疑似低層房分配給中國人 6.酒店實拍圖的海景房我們目測在四層及以上，酒店一共五層，也就是説衹有40%的概率分到真正的海景房，如果您是中國人那概率無限接近於0% 。7.酒店附近的海灘是一條很長的公共海灘，在Google map上沿着海灘查找，則可以預訂到真正的海景房酒店。8.拒絕種族歧視的酒店，人人有責。 9.酒店至今拒絕更換海景房宣傳圖片（實則一大半的房間衹能看見樹、房子和街道）1. Guests from the three H78 hotels shared the same airport transfer service scheduled for 6:30. We waited around ten minutes after meeting the hotel representative, yet only one small vehicle arrived and picked up seven or eight other guests. Our group of Chinese visitors waited for nearly another hour until four foreign tourists showed up, after which we were finally assigned a larger shuttle bus to the hotel.
2. We booked an ocean-view room more than two months in advance. The actual room we received （Photos 1, 2, 3） bears little resemblance to the listing on Agoda （Photo 4）. The official listing features an unobstructed sea view, while our room only overlooks trees. After an hour-long negotiation, the front office manager refused to acknowledge fake adverti*****t. Manager Maya spoke in a sarcastic, manipulative manner. She said, that "we believe the resort engaged in scamming", but we assure you that as any person with normal intelligence would not classify views of trees and buildings as an ocean view. The hotel offered two remedies: either stay in the tree-view room with a four-hour late checkout, or upgrade to a standard room at the current walk-in rate of 770 RMB per night. By comparison, the same standard room cost less than 700 RMB on Ctrip’s live pricing, and was under 600 RMB when we made our reservation back in March.
3. Exhausted both physically and mentally, we opted for the second option, and the hotel faced no penalties whatsoever for its deceptive room advertising.
4. Numerous complaints mentioned online are all valid issues here: wide gaps under room doors, noisy air conditioning, poor sound insulation, and rampant mosquitoes and bugs.
5. Search on RedNotes and you will find that there appears to be a pattern of assigning lower-floor rooms exclusively to Chinese guests.
6. Genuine ocean-view rooms shown on the hotel’s promotional photos are located from the fourth floor upwards out of the hotel’s total five floors, meaning only roughly 40% of all rooms have legitimate sea views. For Chinese guests, the odds of being allocated a true ocean-view room are practically zero.
7. The lengthy public beach adjacent to the hotel runs continuously along the coastline. You can find authentic ocean-front accommodation by searching for hotels alongside this beach on Google Maps.
8. It is everyone’s responsibility to stand against hotels practicing racial discrimination. 9. The hotel refuses to change ita advertising photo for its "ocean view room" （which was composed mostly of "tree-and-people view "room） until now.
