烏馬考Con Tenedores附近酒店

這是我們第一次參觀酒店,毫無疑問我們會回來。我們帶着10歲以下的孩子和祖母一起去了。我使用移動設備,我們都有無障礙享受。設施和活動選擇:游泳池,Pterocarpus森林,兒童公園和晚上的火都很棒,食物很好吃。Trova的自助餐很好吃。還有泳池區的午餐食物。整個體驗最好的事情是酒店的服務和工作人員。每個人都以非常特殊的方式對待我們。Xiomar和Carlos Serrano爲我們提供了交通,當我們問輪椅可以做什麼時,他們都說別擔心,我們會找到辦法,所以他們做到了。多虧了這一點,我能夠和家人一起探索森林!特羅瓦的Kelvin Sanchez在早餐時爲我們提供了兩個早晨的親切服務。我在客人服務處看不到布萊恩,但他通過電話回答了我所有的問題。加布裏埃拉在前台迎接我們,從我們到達的那一刻起,她讓我們感到特別,雖然我無法捕捉到其他人的名字,但每個人都竭盡全力提供良好的服務。我同意酒店是無現金的,所以你必須帶現金才能給小費。一個建議是有更多的火煙盒出售,因爲它們是免費的,但數量有限,只適用於兒童。如果他們不早到,跑完,有購買的選擇是很好的。

My family stayed at Fajardo Inn, mainly because it was very convenient to our catamaran tour the next morning. However, we were pleasantly surprised by this inn! The room was great - clean and comfortable! The amenities were wonderful - huge pool with tropical landscaping and free arcade, which our kids loved! Will stay again on future visits.

Arrival: Staff member at gate could not identify me by name but eventually was able to confirm I was a guest when providing confirmation number of my booking. Staff at the entrance of the hotel extended a warm welcome. Ambassador Bonvoy recognition: upgrade to a larger corner room. 2pm late check out request honored. Continental breakfast buffet only - the only St Regis property I have stayed at that doesn't extend the full buffet as part of the elite breakfast benefit. Room was large and spacious with a tranquil outdoor patio area that unfortunately was impacted due to the loud construction noise from new buildings being erected on site. Thankfully the room had very good soundproofing so while the outdoor area couldn't really be used during the day, at least the interruptions weren't a problem when indoors. Good space for work or dining though a lack of chairs for relaxation especially given the outdoor area was off limits due to drilling. Loved the massive bathroom space. The spa area is lovely and the staff are very nice. I had booked a fairly expensive spa package well in advance and arrived half an hour early for it. Upon arrival I was told that the two nail treatments I had booked would not be happening. I understand that stuff happens but they had almost the entire morning to contact me about it. They extended a discount for service recovery, which was a nice gesture for the inconvenience and were flexible about adjusting the remaining treatments so I could maximize preferences. I ordered food and drinks at the bar. I didn't have a reservation and even though I just planned on being quick and arrived before opening, I was not permitted to sit at any of the tables (all reserved) and could only sit at the bar or outside. I found sitting outside with food to be fairly stressful with the opportunist birds that you have to keep watch out for so I preferred to be inside. By the time I left only 2 or 3 tables were occupied. It seemed silly to refuse to seat someone who was going to be quick because tables were booked for later. The food was surprisingly tasteless given how much oil appeared to be in it. The bar tenders were consistently helpful and the service was excellent. Overall a nice property with some imperfections that probably aren't material to management because they are crazy busy with enough guests as it is.