The room was cold and seemed ready, slight smell from carpet typical of a refurbished older hotel with outside doors. The pictures we saw online were misleading to the conditions of the rooms, the lobby was remodeled and has a great facelift but pull back the curtain and its obviously a very old motel at best. One of the staff made it easy to check-in and was curtious in understanding our disappointment but the oncoming staff member ignored us and wasn't interested in our presence there. Obviously not the standard we would expect from a Best Western and the first room we've experienced with a BB problem. There were no issues in getting our money back and we were happy with a different hotel down the road. I hope not every room was like ours but definitely need the exterminator out there quick...beware!!
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