亨茨維爾大學大道萬怡酒店(Courtyard Huntsville University Drive)

Where to begin on this property? I should have known there would be trouble when I saw the damaged porte-cochere in front. Damage was everywhere, which caused me to believe there was no handyman on site. Gouges on the walls and around the elevators. One day I saw a cloth towel in the gym. Otherwise, there were no paper towels and the water cooler didn't work. How do you screw up a water cooler? I don't know. In the adjacent laundry room, both the washer and dryer were broken. Half the keycard machines outside were broken. No problem! After a couple days, we figured out that one door near the lobby was NEVER locked. But wait, you may ask, how was the room? Well, in addition to damage on the dresser there was no cover on the light in the shower area. Nothing gives you a warm feeling like seeing exposed wiring over your head after taking a shower. Housekeeping emptied my trash and hung up used towels back on the rack. In the four nights I was there, not ONCE did they make the bed. I chose this hotel because I've had good experiences at Courtyard Marriotts before and ******* said it had "free breakfast" which was false. I don't see myself staying at a Marriott property again after this experience.

Dirty rugs. Terrible wifi. Torn up flooring. Very rude staff. Marriott should rethink their association with the operator of this property.

You expect a certain level of quality from a Marriott property. This did not come close. The room had visible stains on the rug the refrigerator didn't work. The path to the room they called a fitness center was closed off by literal chains. The pool wasn't open despite being in Alabama and having 90 degree highs. This hotel should lose it's franchise.

The staff was helpful but the facility left a lot to be desired.

There were 2 entrances on side of hotel one entrance door would not open other entrance is a safety hazard because you did not have to use key card to enter. I got to my room and lights to the entrance, bathroom and , side wall which included the TV would not come on. I had to wait until the morning for someone to come. The comforter on the bed was disgusting, yellow and dingy with dirt and makeup that covered the entire comforter . I was so disgusted that I left and went another hotel.

The customer service was amazing and they were willing to do whatever needed to be done to make sure my stay was a great one.

This clearly was not originally a Marriott property. The facility is old, dated, poorly maintained, and not consistent with even Courtyard Marriott standards, The room decor was at least 30 years old, the carpet was filthy, the toilet ran whenever the room next door flushed which you heard, and the swimming pool was half filled with dirty green water and debris. To top it off, there was no coffee in the morning. This is the first Marriott property that I was concerned about the potential for bedbugs. The desk staff were pleasant but could do nothing about the poor quality of the property.

The facility looks old, the room scan to get in the building doesn’t work correctly. The room doesn’t have enough light and very outdated

I was traveling do to conference august 18-20. I prepaid in advance 2 rooms. 1 rm i had to pay at property. They mixed the payments around as if i did not pay and had 1 of my prepaid locked out room for non payment. I had to leave my mic in the middle of speaking. The dishonor and disgrace of what they did. I showed my receipt in which the guy marcus figured out what the manager could not. They even pulled in the 2nd prepaid room in the coversation. calling them asking questions. They tried to swipe my card numerous times although i had prepaid for the room. All day during my conference i had to deal with this. Marcus realize she looked at computer wrong is why she didn't see prepaid. She charge the room extra in which he had to reach out to his authority to change what she put on. Email they sent was to make her look as if she figure it out but she wasn't the one. it was a worker lower than her. I am offended to look this way. My conference was at embassy. I should have had my conference there. I am hurt by the whole thing. the shame they placed on our stay. the lady even made mention i didn't pay my stay at property. It was an insult to be at that property