A stay at Bohohomes places you in the heart of Hurghada, within a 10-minute drive of Sackalla Square and Al Mina Mosque. This aparthotel is 3.7 mi (5.9 km) from Marina Hurghada and 3.8 mi (6.1 km) from Hurghada Maritime Port.Free self parking is available onsite.Make yourself at home in one of the 30 guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Complimentary wireless internet access is available to keep you connected. Conveniences include microwaves, and housekeeping is provided on request.
赫爾格達水盈魔幻施柏閣酒店為客人提供一流的服務和所有必要的設施。住宿內提供免費網絡連接,確保您在住宿期間可即時通信。 為了方便入住和離開,您可以在辦理入住前預訂機場接送服務。使用住宿提供的交通服務,在赫爾格達自在遊玩。住宿提供禮賓服務等接待服務,確保為客人提供舒適的入住體驗。 住宿提供票務服務,協助預訂門票以及娛樂和探險活動。Steigenberger Aqua Magic Red Sea提供洗衣服務,心愛的衣服可以不止穿一次。 在悠閑的白天和晚上,客房送餐服務等房內設施可讓您充分享受在客房內的時光。 為了所有客人和員工的健康和福祉,您僅可在指定區域吸煙。 Steigenberger Aqua Magic Red Sea的每間住宿都經過精心打造和裝飾,為您創造溫馨舒適的氛圍。為了確保您享受愉快的入住體驗,部分客房提供空調或寢具用品,所有客房均以您的舒適度為中心而設計。 Steigenberger Aqua Magic Red Sea為您提供一系列有趣的房間配置,包括帶有獨立起居室甚至陽台或露台的房間,確保您每次入住都擁有獨特的體驗。 住宿期間,客人可以在部分客房享受室內娛樂設施,如室內視頻流媒體、每每日報紙紙或電視。 住宿內的部分客房可提供室內飲料,以滿足您的需要。Steigenberger Aqua Magic Red Sea特定客房的衛生間提供浴袍、毛巾或吹風機。 Steigenberger Aqua Magic Red Sea為您提供免費早餐,讓您輕鬆開始新的一天。 以一杯美味的咖啡開始您的每一天,怎麼樣?在本住宿,您可以品嚐新鮮沖泡的優質咖啡,提神醒腦。 住宿提供各種美味的餐點選擇,隨時滿足您的胃口。Steigenberger Aqua Magic Red Sea提供不同種類的美食,力求滿足客人不同的飲食需求。與同行旅客一起,在住宿內提供的娛樂設施創造難忘的時刻,共同度過一個愉快的夜晚。 Steigenberger Aqua Magic Red Sea內提供方便的自動售貨機,24/7 提供價格實惠的小零食。Steigenberger Aqua Magic Red Sea提供各種一流的休閑設施供客人享用。一定要體驗住宿附近輕鬆可達的海灘。 享受放鬆的水療,犒賞一下自己,獲得難忘的體驗。 入住期間別忘了到住宿的游泳池好好享受一下游泳的樂趣。 Steigenberger Aqua Magic Red Sea致力於確保客人的舒適。您可以穿着泳衣在住宿的池畔酒吧享用您喜愛的飲料。 體驗住宿的健身設施,讓您在度假期間保持健康和活力。
預訂服務提供方
RRania Ali El-FarrashSubject: Formal Complaint Regarding Reservation Issue at Jasmine Palace Resort – Hurghada, Egypt
Dear Trip.com Customer Support,
I am writing to formally lodge a complaint regarding a highly distressing experience I had with a recent reservation made through your platform.
I booked two rooms for two nights at Jasmine Palace Resort in Hurghada, Egypt, under a non-refundable reservation. Prior to traveling, I called the hotel directly to confirm the reservation and ensure that everything was in order.
However, upon our arrival, we were informed at the reception that our reservation would be canceled because the hotel allegedly has an agreement with an Egyptian agency to only accept UK residents for bookings made via Trip.com. This condition was never disclosed during the booking process, and it is entirely unreasonable and discriminatory to enforce such a policy after the booking has been confirmed and paid for.
We were met with resistance and an unacceptable level of rudeness from a staff member named Mr. Mohamed, who was uncooperative and arrogant throughout the discussion. Despite my efforts to resolve the situation—including offering to pay the rate difference and suggesting that my son, who holds a valid UK BRP, be listed as the main guest—Mr. Mohamed refused every solution.
I was left with no choice but to contact the Egyptian Tourism Emergency Hotline and file an official complaint. Upon requesting to speak with a supervisor, I was connected to Mr. Fathy, who was significantly more professional and understanding. After reviewing our documents and learning that my son has a BRP and that my husband and daughter both hold valid UK visas, he approved our check-in and even offered to upgrade our rooms to deluxe as compensation for the inconvenience.
Shortly after, a police officer who had been informed of the situation arrived at the hotel and confirmed that the issue had been resolved.
This entire ordeal was not only stressful and humiliating, but it also jeopardized the start of our family vacation and left us deeply frustrated with both the hotel’s discriminatory practices and the apparent lack of vetting on your platform. If the hotel has a residency restriction, it should be clearly stated before booking.
I kindly request that Trip.com investigate this matter seriously and take appropriate action. At the very least, I would appreciate a formal apology and a gesture of goodwill, such as a partial refund or credit, to compensate for the emotional distress and time wasted.
Please let me know if you require any supporting documentation, including the reservation details, contact logs, or complaint reference with Egyptian tourism authorities.
Sincerely,
Rania A. Elfarrash