Name: 東路易斯威爾萬怡酒店
Address: 9608 Blairwood Rd, 40222 赫斯特波爾, 肯塔基州, 美國, 9608 Blairwood Rd, Overseas, 美國
Rating: 4.2

萬怡

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正面評價

The cleanliness could have been better. Saw a roach in the bathroom. Im sorry i wasnt able to take a picture was busy killing it.

餐廳

健身房

24小時櫃台服務

停車場

行李寄存

游泳池

無線網路

酒吧

早餐

非吸煙房間

所有語言

英文

法文

所有房型

特大床房（帶沙發床）

Upon arriving at my room (#442) on the evening of August 20, I was hopeful for a comfortable night's rest. However, within 20 minutes of laying down, I was horrified to discover a significant number of bed bugs crawling onto the pillow and bed.  In response to this alarming discovery, I immediately contacted the front desk to report the issue. The attendant who assisted me was courteous and provided me with an alternative room. However, it became evident that the staff were ill-prepared to handle such a situation, as no proper procedure was followed to address the bed bug infestation. This lack of preparedness and knowledge only added to my distress and frustration.  The problems did not end there. In the new room (#445), I encountered multiple additional issues that made my stay even more uncomfortable. The toilet in the new room emitted constant noises throughout the night, disrupting my sleep. Furthermore, I was unable to rest until 3am due to the fear of inadvertently carrying bed bugs with me. I spent a significant amount of time cleaning both myself and my belongings to ensure I did not inadvertently transport any pests.  Additionally, I noticed a stain on the mattress cover in the new room. While I did not request a replacement mattress cover due to the late hour, it was disappointing to find such an oversight in the cleanliness of the accommodations.  Perhaps the most concerning aspect of my experience was witnessing the lack of awareness regarding the bed bug infestation from the housekeeping staff the following morning. I observed two cleaning personnel attending to the infested room as part of their regular routine, seemingly unaware of the situation. This oversight raises serious concerns about the hotel's cleanliness and the training provided to your staff.  I sincerely hope that this draws your attention to the urgent need for improved training, procedures, and accountability within your establishment. As a guest, I expected a comfortable and safe environment during my stay, which unfortunately was far from the reality I experienced.  Furthermore, I wish to highlight the substantial impact these issues had on my intended business trip. Our company specializes in clothing, and due to the bed bug situation, we were compelled to cancel the entire trip from August 20-24. Given the nature of our business, the potential risk of bringing bed bugs to our clothing warehouse was not acceptable. As a result, we incurred significant financial losses due to flight, accommodation, other expenses, and the wasted time of our team members.  This unfortunate sequence of events not only caused financial strain but also disrupted our professional commitments and operations. It is my hope that by addressing these concerns, you will not only enhance the quality of your hotel's services but also acknowledge the tangible business-related setbacks that arose from this situation.  I appreciate your attention to this matter and look forward to hearing from yo

工作人員是我多年來在汽車旅館/酒店住宿期間遇到的最友好的工作人員。我們星期二晚上/星期三上午很晚入住,戴夫非常可愛和樂於助人 - 我們早上晚些時候遇到了他,進行了一次精彩的交談。處理小酒館酒吧的女孩不可能更好或更有效率。我們見證了幾位新員工接受其他員工培訓,你可以看到“家庭”。(我們非常喜歡與正在葡萄酒酒吧工作的莉茲交談,發現她來自我們的樹林。)所有工作人員都投入到幫助其他人讓客戶滿意 - 看到它是如此令人耳目一新。我們的房間很舒服,有我們需要的一切。我們不要求每天的女僕服務,當我們從一天回來發現一袋新鮮乾淨的毛巾在我們的門前時,我們感到驚喜。我們在這裏真的感到歡迎。步行距離內有很多吃飯的場所,如果你像我丈夫一樣步行,我和我探索附近的社區是很棒的,美麗的殖民風格的房屋。 

清潔度本來可以更好。在浴室裏看到一隻。對不起,我不能拍照,忙着殺死它。

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到 Trip.com 探索對東路易斯威爾萬怡酒店的94則評論，以及過往住客評論的4.2評分。了解過往住客評價，包含其服務、設施、房間和地址等！

東路易斯威爾萬怡酒店的評論-最新94則真實住客評語 | Trip.com

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