伊維薩Santuari Púnic Es Culleram附近平價酒店預訂

在酒店度過一個美好的一週,所有理想的條件都適合度過一個美好的假期。 位置好,游泳池不錯,食物也很棒。 不太令人愉快的只是早上從游泳池動畫中發出的震耳欲聾的噪音。 非常消極的是,酒店SUB-DIRECTOR的不方便,虐待,傲慢和粗魯的態度讓我們支付20歐元的“延遲退房”(上午11:35),當我們在Trip.com預訂時說“退房到12:00”。 經過長時間的討論,抱怨態度而不是金額,我們被迫報警,不合格的副駕駛人被迫退還這筆錢。

一切都是從抵達時開始的，我們的房間直到下午 4 點才準備好，即使房間應該在下午 3 點準備好。當我們檢查我們的臥室時，我們意識到他們給了我們一間行動不便的房間 - 這意味著我們只有一個水槽可供共用，而盥洗室/淋浴都在一個形狀有趣的小隔間裡。我們將此情況傳達給接待員，她確認她會檢查解決方案 - 等待一個小時後，我們致電接待處。沒有解決方案。經過3個多小時的爭論，並真正推動管理團隊同意給我們換房，問題是他們在我們預訂的類別中沒有其他房間，而且他們不想給我們一個高級類別 -這對我們來說不是問題；我們只是想要我們已經付錢的房間——而不是殘疾人臥室。一旦這個問題得到解決，我們就試圖重新開始假期，但這根本不可能。服務很糟糕，好像不能最差了。除了泳池餐廳的經理因為風在樓上工作之外，其他人都是零努力！如果您點了新鮮的蘋果汁，您可能會在早餐桌上等待 10/15 分鐘。對於美式咖啡來說，甚至不要指望它會到來。海灘洞穴吃晚餐；聽起來不錯，但菜單太差了，他們有 10 道菜，包括開胃菜，但其中 4 道菜不可用。服務員告訴我們，他們建議每人點3/4 道菜，因為這是共享南美概念（來自南美，我可以告訴你，酸橘汁醃魚或羊肉沒有南美概念😂）在點餐或下訂單時，我們會詢問如何它是否適用於我們所訂的半膳套餐，然後被告知該套餐僅包括每人 2 道菜。這不是有爭議嗎？如果您要付費，則每人應訂購 3/4 份，但如果您是半膳套餐的一部分，則僅包含 2 份。真是笑話 ！最後一天早上，我們點了 3 次咖啡和 2 份蘋果汁，最後在 32 分鐘後離開，否則我們就會錯過航班。關於水療中心和游泳池，主游泳池沒有加熱，因此您不能在淡季使用。這裡也擠滿了孩子們，他們在周圍跳躍和尖叫（我以為我讀到的是針對成人的）水療中心很棒，但是蒸汽房不起作用，我們從下午1 點開始不斷地向水療中心團隊抱怨，直到下午1 點才解決。水療池很小，但對成年人來說很酷，但同樣，我們不得不與一個有 3 個以上孩子的家庭共享；甚至還有一個嬰兒在水療中心，其他孩子在水療池裡戴著Google！令人震驚。我們搬到桑拿房，5 分鐘後，一個 7 歲的孩子走了進來。我永遠不會回來，我希望我能閱讀先前的評論，以節省我的時間和金錢！遠離！即使你在退房時抱怨，他們也不在乎——他們的員工是有史以來最粗魯、最慢、效率最低的。

I visit this resort with my three children and there was something there for everyone. The food was fabulous and varied. The swimming pools were never busy. The evening entertainment was fun and enjoyable for all the location was superb. I would definitely recommend this resort for families and couples alike, and for anyone, wanting a quieter taste of Ibiza beach with a fun, but chilled out vibe

First impressions of you look from afar are great, it’s when you get closer and this is a hotel trying to appeal to the higher end of the market with a cheap refurb. Negatives: * Offer snacks and drinks at reception or within the lobby area, especially for late arrivals. * Explain the facilities available and where to access them. * Add a welcome leaflet in the room with key information such as meal options for non all inclusive guests. * Offer recommendations for food and general local amenities. * 1 bottle of water complimentary, put it in the fridge or have 2 one chilled and one not. * Fix the aircon, on the lowest setting the rooms are still warm and uncomfortable. * One staff member behind the day bar was very rude when it came to learning I was a staff member of Leonardo Hotels, he did not want to add the staff discount. He also put my food order through wrong, I ordered a cheeseburger but he bought a chicken burger out. Not sure if he even applied the discount as it was €12. I noticed he was rude to a few customers during his shift - 17/10/23. * Couldn’t ask about late check out until the morning of check out. Offers should be purchasable at booking. Would also promote direct booking. * Style of the rooms are an attempt to modernise but unfortunately you can tell this was done at a low budget. The rooms are what would class as standard hotel rooms. * Staff could benefit from some customer service training to provide a more comfortable stay. Positives: * Location is great for access to the beach. Special gate for access to and from beach from day bar area. * Outdoor areas are perfect for sunlight all day. * Two bars one for day and one for night - Changed at 7pm. * Food available at the bar for non AI. * Good selection of drinks. * Checking in and out was quick. * Good size pools which match size of hotel. * Cleanliness of the hotel was to a high standard.

從A到Z的糟糕酒店。我們晚上23:00和丈夫一起抵達酒店,只住了一晚(在酒店不到12小時後第二天12:00退房)。我們發現,雖然我們預訂了雙人間,並明確要求有一張特大牀,但酒店只提供雙牀,並提議升級爲一套120歐元的套裝,以便能夠睡在同一張牀上!這是一個恥辱和騙局!!房間花了我們420歐元12個小時,一個非常糟糕的酒店:1/酒店設計本身非常基本 - 像機場酒店。地板磚有些破了 2/ 入口有很不好的味道,一般酒店不好聞。3/升級西裝是個笑話。有椅子,他們叫西裝。4/打掃很差。我們在房間裏發現了一瓶打開的水。5/空調效果不好,儘管我們已經把它變成了最酷的,但房間m 6還是很熱/牀不舒服,每人只提供一個枕頭。牀單質量不好。我們不建議任何人入住這家酒店,因爲伊比薩有很多其他好選擇。這絕對不是4星級酒店。

We were met by a very happy reception staff who was singing as we walked in the door - Victor if I remember correctly - and that set the scene for our whole stay. I cannot compliment the staff enough, from bellboy to reception to bar to kitchen and restaurant staff, cleaning staff, every single person we encountered was so friendly and couldn't do enough for us. It really made a difference to our stay. The location of the Palmyra is perfect, we stayed in the master suite as a treat for our 10 year wedding anniversary, and what a treat it was - what a room! The food choices every day were excellent and everything was fresh and prepared with care and a smile. The inclusive drinks list was more than sufficient for us too. We would definitely recommend this hotel and will certainly be returning in the future.