蒙塔納公寓

預訂時顯示含早餐，但到了飯店卻說不能含早餐，訂的房間要到第二天才能入住。

The hotel is so nice and cool

Nice location, there is a pharmacy opposite the hotel that is open 24hrs which is very convenient for minor medical emergencies at night.

Nice and friendly personnel’s. Great customer service

The residence scored quite low in terms of cleanliness as there were visible cobwebs in the ceilings of the lobby and practically all high ceiling areas which requires specialist long poles to remove. Thses were pointed out by my guests to the residence and of course it irritated my kids. Also as I have booked rooms from 23/12 but arrived the morning of 24/12, I was surprised to have been denied breakfast on the basis that I have checked in on 24th and all efforts by ******* to contact the residence for a refund wasn't successful.

The staff support was poor and the supervisor was rude. We asked for a courtesy late checkout due to a change in flight schedule but they insisted on charging for it and they didn’t

When compared to the previous property I stayed, Montana is far better. It's really clean inside and staff are relatively helpful. The breakfast is nice and tasty but limited portion. Overall it was a good experience. However, I would like to see improvements in the building maintenance on the inside. For instance, the gym is a no go place. It is smelly and rusty. Expensive equipment should be put to use and not allow to grow dust. It is a good hotel and home away from home.