伊洛伊洛市民宿酒店

I booked 3 rooms, 1 suite and 2 deluxe rooms, for 3 days and 2 nights for our wedding. The first night my fiancé had a problem with their bathtub. While he was using it the water leaked from the tub and it was flooding the floor of the bathroom. I called 3 times for room service but no one came to clean it up. I also asked for plates because we wanted to eat in our room but again no one came up to bring the plates I asked. The highlight of the catastrophic stay with them was when we checked out after our wedding. We were packing all our stuffs to bring home when 1 of the staffs gave us flowers that was put together with our stuffs from the wedding thinking it was ours as well. After an hour they called saying those flowers were not for us and it was from another wedding, asking us to bring it back because they needed it. We brought it back and spent our own money for the taxi, and they kept calling us asking if it’s already on the way when in the first place it was there fault for giving us the flowers. Flowers were delivered and they didn’t even paid for the taxi when it was delivered. We were the ones who paid for it. I am so disappointed with what happened for the whole 3 days of staying there.

First time in this hotel. So far I'm impressed with the cleanliness and professionalism of the staff. I'm definitely coming back in the future. The only thing I think needs improvement are the towels. I find it old and not the typical quality I used in past hotels I've visited .

Injap的位置就在SM前面(靠近天橋)。他們提供自助餐,並提供吹風機,微波爐,烤箱,洗浴用品。 缺點:我們房間的馬桶有污漬。空調很舊,交流單元的鑰匙不工作。我們是3人,但只有1只拖鞋。提供的洗浴用品(牙科工具包,毛巾等)僅供2人使用。

高級酒店靠近伊洛伊洛市的大多數東西。SM Mandurriao距離酒店僅幾米。在友好的工作人員的幫助下,很容易打車,Megaworld步行距離。10樓游泳池,健身房,早餐不錯,有很多選擇,房間極好,合理安靜,牀很舒服,水壓很好,暖和的watwr很快

The room smells so romantic..the services are good. I don't have any problem upon staying there. The food serve on the dining area is very appetizing, and the crews are very respectful. I had a very nice stay in Seda and the people from the guards, front desk officers, and crews are very courteous.

I traveled to Iloilo for business and I was going to stay at Courtyard supposedly from March 17 to April 1. An unfortunate situation happened while I was in the middle of this trip - my mother died on March 23rd and I had to cut my trip short and leave Iloilo March 24th. I checked out of the hotel at around 7pm and I informed the front desk about my situation. Since the reservation was booked through Navan (who used Priceline) - our company travel booking application I knew that any refund for the unused leg of my trip would have to go through them. I did inform the front desk when I checked out that our travel agency might contact them and told them about the situation. I just returned home from the funeral of my mother and checked with Navan if the refund was already processed. I just found out today that Courtyard by Mariott Iloilo flat out DECLINED the refund despite knowing that the reason for the cancellation was due to the unforseen situation of my mother having died while in the middle of my business trip. The management of this hotel has no empathy towards their customer and I will never ever stay here again. I will also ensure that none of my colleagues from my company (the biggest private employer in the Philippines) will ever stay here again by writing an incident report and sending it to our leadership and executives.