Verified traveler
2023年8月7日
I do not want to leave the impression that service was poor ... it was not ... simply beyond the control of the overworked gentleman at the check-in counter. He was overwhelmed with a large group, myself and a small family all trying to check-in at the same time. In addition, 2 other guest were having issues with their room keys which he had to resolve. He was handling all of this with tact and a smile ... He really deserves at least a raise, and perhaps some addition help.
And apparently one of the guests was rather distraught due to CAR-JACKING that occurred in the parking lot the night before.
None of this adds up to an enjoyable experience.
All carpets throughout the facility are faded and seemed dirty. The banister was cracked in places and also seemed dirty.
The room itself had an odd smell to it, the bathroom was unkempt and seemed dirty, and the bed was horribly out of shape and too soft.
When I came down for breakfast/coffee in the morning 2 of the 3 serving trays were empty.
Overall a very poor showing.
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