印第安納波利斯十字路口希爾頓惠庭套房酒店（Homewood Suites by Hilton Indianapolis At The Crossing）的評論

Front desk staff was very nice. However, toilet didn't work, and we were awakened at 5:00am with sounds of running above us that continued for hours - despite calling the front desk to report the concern.

Room was filthy and had mold in one of the closets which I didn’t discover until I woke up in the middle of the night having to run and grab allergy medicine from my car due to the reaction from the mold.

Upon checking in we noticed an old bar of soap on the soap tray in the shower... indicative of them not cleaning it at all. Then when we returned from our event... the bathroom was overflowing with water from a leak in the ceiling. We were moved rooms quickly and service was ok but definitely wouldnt pay the price we did for this location again.

It was fine. We stayed 2 nights with children. It’s in a nice area with lots of food and stores close by. I did not use the kitchen to cook food but it consisted of a 2 burner stove, dishwasher and full size fridge. Also a toaster in room. The small coffee pot didn’t work and leaked water everywhere and the sink barely drained probably because the garbage disposal didn’t work. The beds were fine but small. There’s a fireplace but no wood so you can’t use it anyway. The water pressure in shower was outstanding but the room only came with 3 towels. I would probably stay here again if I only needed to stay 1-2 nights. Anything longer I would look for better kitchen.

Clean, accommodating, stress free, comfortable, and located near excellent restaurants and shopping.

All the rooms are accessed from outside. So getting a second floor room with no elevator and small children was a struggle. The stairwell and landing areas were filthy. Once you get inside the room, it was clean. Also the shower was very dark. I booked this because of the separation of the bedroom and living areas. It was walkable to restaurants for dinner and breakfast which I loved. I would book again but only on the first floor.

Clean, neat, and tidy. Everything worked as expected. Suite organization worked for us.

Everything was great except for the front desk clerk, she was rude and nasty to us and then she was told to give us the late check out and she didn’t. So my daughter had to wait in our car till my surgery was over.

Wonderful room. Very quiet and roomy. The room decor was very updated, the bathroom was not. Tub and shower fixtures were broken and not clean.

The room had not been cleaned, but they were sold out so we couldn't switch rooms. There was leftover food in the fridge, water on the bathroom floor, and dust shavings on the cabinets. I asked for two keys only one of which ended up working. The fridge door also didn't shut all the way. The staff was very friendly and I did end up receiving points for my inconvenience.

Overall it was ok. I guess my issues were all with cleanliness and housekeeping. The room wasn't very clesn. Kitchen refrigerator had stains and the tub was half clean prior to us staying there. Fortunately I travel with cleaning supplies. Housekeeping only come in every other day and when she came she didn't make beds or restock kitchen items. She didn't unload dishwasher. Also there are fireplaces and there was no access to fire wood. Although its Indiana in late October. Staff was very slow with assisting and responding to questions.

Nice clean and large rooms. Quiet woodsy setting. Easy parking. Signage in hallways poor (directions to elevator, series of room numbers, clubhouse, etc). Long walking distances could be a problem for seniors and infirm. Bathtub needs a better shower head, on a long extension. Doesn’t fill properly. A serious security issue. Wi-fi could only be accessed via Hilton Honors App. Privacy disclosure on app says Hilton (or third party?) collects home address, phone, financial information, etc. when we use the app. Is Hilton thinking that making us aware of privacy intrusions will hold them harmless if our wi-fi access has unpleasant consequences? I stayed 2 nights and I could tolerate no wi-fi for a short time but I don’t think I’ll stay at Hilton for longer if they are not up front about having no accountability for wi-fi usage problems.

We had a 2 bedroom suite with a kitchen. First off I will say all interactions with the staff were great, unfortunately that was the best thing I can say about this property. The rooms are run down, and are in dire need of a remodel. The room was not clean. We found a very old sprite bottle with a mystery liquid under the pull out couch, the carpet was old and dirty, stainless steel fridge was rusting and did not work and kitchen cabinets were all very old and chipped. Ceiling fan had a layer of dust on it decades old, the tub did not drain well causing us to have to shut the water off mid shower to let the the tub drain, the bathroom fan did not work so the closet like bathroom became extremely damp and humid, very swamp like, trim work and portion of the walls throughout the room had dirt marks on it. I would not stay at or recommend this property to anyone unless the rooms were completely updated. Luckily my family and I only needed to be here for 3 days, otherwise I’d have found other lodging.

An older property. But there was a lot of room for the price