Attempted to call the property 4 times to communicate that my flights were delayed causing us to not be able to check in on Friday, but would still be arriving on Saturday. I was placed on hold & hung up on all 4 times while calling in between flight transfers. When I called Saturday I was again placed on hold twice before being hung up on. The third time I demanded to not be placed on hold. I stayed the above & said we were coming for check in. I was told we no longer has a reservation through Sunday. That the hotel never attempted to contact me. & that I would be charged in full for Fri thru Sunday. I left two messages for manager. Still no call back.
翻譯